EWEB warns customers of ‘phishing’ scam
Eugene Water & Electric Board customers should be wary of a “phishing” scam that attempts to convince people to wire money to a bogus business to avoid interruption of electric or water service.
Since Friday, at least two EWEB customers have been contacted by telephone. The caller claims to be working on behalf of EWEB and asks the customer of make a payment to avoid any interruption of service. The caller then attempted to convince the customer to go to a location that offers Western Union services so he could wire money before the utility shut off services.
The scammer told the customer to call an out-of-area phone number when he arrived at the Western Union service location so the scammer could tell him where to wire the money.
EWEB never asks customers who are behind on their electric and water bills to wire money. Generally, if a customer has fallen behind on a bill, that customer has received reminders through the mail or, in extreme cases, a notice that is hung on the customer’s front door. Only after a customer has received the door hanger notice, does EWEB contact that customer by phone in an attempt to avoid interruption.
Customers who received calls that they suspect might be from scammers, should hang up and call EWEB customer service at (541) 685-7000.
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