Make the McKenzie Connection!
Make the McKenzie Connection!
Sorted by date Results 1 - 7 of 7
When Expedia fails to pay for Joanna Heath's return flight to Los Angeles, she must buy a new ticket. Now the online agency refuses to refund the new ticket. What gives? I recently booked a flight from Los Angeles to Philadelphia through Expedia for my family. A few weeks later, I contacted Expedia to make a change for my return flight. The agent made the booking and sent me confirmation and the attached travel documents. When I tried to check in for my return flight -- the one I had changed --...
Myra Washington's Electrolux refrigerator doesn't work. In fact, it has never worked. Why won't the company repair it for her? I bought an Electrolux Side by Side refrigerator from Home Depot last month. Home Depot delivered it about two weeks later. It has not worked since. I tried to get the refrigerator to work for a week and then called Home Depot after it was clear that nothing could be done to make it function properly. The repair technician was a no-show for my first appointment....
After Maureen DiNafo cancels her vacation to Italy during the pandemic, she tries to get a refund for her prepaid shuttle from Civitavecchia to Rome. Why isn't the money coming through? I have a problem with Civitavecchia Shuttle, a ground transportation company in Italy. We decided to cancel our vacation in Rome last September and tried to get a refund for our shuttle reservations from Civitavecchia to Rome. I paid for all three reservations with my Visa credit card. But when I contacted...
Greg Johnson orders a refrigerator from Sears, but it never arrives. When he tries to cancel, Sears keeps his money. Can he get a refund? I ordered a refrigerator from Sears three months ago. The appliance was delayed multiple times. Last month, I decided to cancel the order. I've had many phone calls with Sears since then, and I've been hung up on multiple times. Through the online chat feature, I never get anyone outside of a bot. I have yet to be refunded the $1,641 I am owed. Unfortunately,...
After the COVID-19 outbreak, Brent Norgaard cancels his trip to the U.K. But why is his travel agency keeping the money for his BritRail passes? Last year, I bought a BritRail eight-day pass through ACP Rail. I couldn't use the tickets because of the COVID-19 outbreak. I asked for an extension, and a representative told me to return the paper tickets. I did so last summer. Since then, I've inquired several times about the status of my extension. They say they are working on it. It's been more...
Ticketmaster still owes Matthew Gerstman a $2,031 refund for a canceled Taylor Swift concert. A year later, he is seeing red. I had three tickets to a Taylor Swift concert in Inglewood, Calif., in the summer of 2020. In February, Ticketmaster notified me that the show had been canceled because of COVID-19. Ticketmaster had shut down phone and email support. The only mechanism I had to contact them was Twitter and they were inconsistent in responding. Eventually, a representative informed me...
When Anita Alexander's tour operator cancels her trip to Spain and Morocco, she wants a refund. But the company wants her to accept a credit. Who's right? A group of friends and I booked a tour to Spain and Morocco through Tripmasters, a tour operator, in 2019. Our flights were on Delta Air Lines In March 2020, Delta rescheduled our return flights to Minneapolis because of COVID-19. This revised itinerary stopped in Boston with no return flight to Minneapolis. Delta issued a travel waiver...
