Make the McKenzie Connection!
Make the McKenzie Connection!
Sorted by date Results 226 - 250 of 270
Mark Kovac pays for three tickets to an NBA game but receives only two from Vivid Seats. Where's the third ticket, and can the company make the assist before game time? I ordered and paid for three tickets to the Mavs-Wizards game through Vivid Seats. But the seller only delivered two tickets to my Ticketmaster account. I've been trying to resolve this issue for six weeks but to no avail. I've spoken with 12 customer service representatives (I have their names). I begged them to help me, but...
When SriLankan Airlines cancels the flights for Joseph Obiora Ezezue's wife and son, he requests a refund. But the airline refers him to his I purchased two airline tickets from GotoGate for my wife and son in late 2020. The tickets were for a one-way trip with SriLankan Airlines from Guangzhou, China, to Kigali, Rwanda. Sadly, the airline canceled the flight. I bought new tickets with Qatar Airways for my family to return to Kigali. I asked for a refund. It's been eight months and I haven't...
When Mayank Kumar gets into an accident in his Avis rental car, he does everything in his power to return the vehicle to the company. But nothing seems to be working, and now Avis is asking about its car. I rented a vehicle from Avis in Seattle recently and had an accident while visiting Mount Rainier National Park. A local towing company towed the vehicle away. I reported this to Avis and gave them the towing company's contact number and address. An Avis representative said they would work...
When Betsy Bair's husband loses his job, they cancel their Vrbo rental. Are they going to lose all their money even though Vrbo offered them a refund? My husband unexpectedly lost his job last year. We had to cancel a two-day vacation rental through Vrbo. I spoke to a Vrbo representative, who agreed to issue a partial refund of $751. I waited a month but did not receive anything. I called Vrbo and the company told me it approved the refund, but that I would need to contact the property owner...
When BTS cancels Barbara Evans' show, Ticketmaster offers her a refund. There's just one problem: She canceled the credit card she used to pay for the tickets. Will she ever see the money again? In early 2020, I bought tickets to the BTS Map of the Soul Tour for June. I used my Chase Visa to make the purchase. After the pandemic started, I canceled this Chase travel card. This August, Ticketmaster emailed to say the concert scheduled for 14 months ago had officially been canceled and to expect...
Now more than ever, you need a COVID Plan B when you travel abroad. Otherwise, you could find yourself stuck in quarantine, which may feel like prison. Susan Bilhorn had a COVID-19 Plan B, which included buying travel insurance, packing extra medications -- and booking her trip with the right tour company. Good thing she did. While visiting Croatia recently, her tour guide discreetly notified her she'd tested positive for COVID. Minutes later, an ambulance picked her up and delivered her to a...
When Robert Sharp accidentally makes two nonrefundable car rental reservations on Hotwire, he assumes the company will cancel one for him. But it doesn't. Can he drive two cars at once? I booked a prepaid, nonrefundable rental car through Hotwire recently. Then, a few days later I booked another car for the same dates by mistake. I tried to cancel one of the bookings and request a refund. Hotwire refuses. Obviously, I can't drive two cars at the same time. Their system shouldn't allow someone...
Marriott cancels Cindy Tomlinson's reservation at TownePlace Suites New York/Chelsea but won't rebook her at another hotel. Was it something she said? I recently made a reservation to stay at the TownePlace Suites New York/Chelsea at a rate of $416 (for two nights). The hotel notified me that it would not be open when I arrived. A representative said they could honor my reservation at the SpringHill Suites Times Square South and that I should contact the hotel. I tried calling the hotel...
When Kristen Nelson cancels her trip to Iceland in 2020, the refund for her rental car is frozen. The car rental company wants her to accept a credit. Can it do that? I'm trying to get a full refund from Iceland Car Rental for our trip to Iceland in August 2020 that was canceled because of COVID. At the time we booked the rental, in March 2020, they offered a "100 percent money back" guarantee. We notified them to cancel our reservation as soon as our flight was canceled, in July 2020. Can you...
When Gloria Lenoir returns her merchandise to eBay, the company doesn't refund her $29 and closes her case. How does she get eBay's attention? I recently bought two tubes of Voltaren, a pain medication, through eBay. I paid $29 for the product but decided I could not use it. I tried to return the product, but the seller did not respond. eBay provided a USPS shipping label so I could return the item. I returned the item to the seller about a month ago but I did not get my refund. When I tried to...
Why won't Ticketmaster refund Barbara Davenport's VIP tickets to the Lady Gaga show? It claims she missed her window for requesting a cancellation. But she didn't. Q: I bought VIP tickets for a Lady Gaga concert in New Jersey, but the event was postponed twice because of COVID. No new date has been set. Ticketmaster sent me an email that said I could have tickets to the new concert or a full refund. I asked for a refund, but now Ticketmaster is refusing. I'm 68 years old and have been diagnosed with long-haul COVID. I don't feel I will be able...
Steven Meisel paid Aurora Expeditions a $5,000 deposit for an Antarctic tour back in 2019. Then the pandemic happened. Can he get his refund now? In 2019, I booked a trip to Antarctica through Aurora Expeditions, an Australian company. I reserved the tour through Expedition Trips, a Seattle-based travel agency. I made a $5,000 deposit and the trip was scheduled for late 2020. Of course, all of these trips were canceled because of COVID. Aurora rescheduled the trip for November 2021, and we agreed to accept the reschedule. But since that time,...
After Jonathan Sinnwell updates the hardware drivers on his new Dell laptop, the device stops working. Dell can't fix the problem. Does he deserve a full refund? I ordered a Dell laptop recently. About a month after it was delivered, I began receiving notifications from the Dell support tools preinstalled on the computer that a critical BIOS update was required. I ignored the continual pop-ups reminding me to install the update for about four weeks. Eventually, about two months after I received the laptop, I installed the BIOS update....
Kent York cancels his tour package in Norway that he booked through Expedia after the pandemic outbreak. But the hotel won't offer a refund or extend his credit. Is he about to lose $1,875? I booked a hotel stay at the Opus XVI in Bergen, Norway, in 2020 through Expedia. The hotel was part of a package. I had to cancel the trip because of COVID. Expedia refunded our airfare and issued a $1,875 credit for Opus XVI that expires in December 2021. Norway has been closed to U.S. travelers, so we...
Tricia Lewis cancels a Dave Chapelle and Joe Rogan show in New Orleans because of surging COVID cases. Vivid Seats refuses her request for a refund. Is there a way to get her money back? I'm trying to cancel tickets to a Dave Chappelle and Joe Rogan show in New Orleans that I bought through Vivid Seats. At the time of the show, there were too many COVID-19 cases and I didn't want to risk attending the show. When I called Vivid Seats, they were experiencing "high call volume," so I tried...
When Kim Josund cancels her trip to Iceland, she believes she's entitled to a full refund. Why are her hotel and dive operator refusing? I had to cancel a trip to Iceland when my fully vaccinated daughter and her boyfriend, who was supposed to travel with us, contracted COVID-19. I had to cancel all the prepaid components of our trip, which required many emails and phone calls. I was within the cancellation window for all the components of our vacation. Most refunds were prompt. But I'm having...
Why did Kate Syverson's rent just go up by $157 a month? And why is her apartment manager threatening to take her to court if she won't pay $1,048 in back rent? I'm hoping you can help me with a situation I am having with my apartment management company. I'm a college senior. I recently moved out of student housing and into my own apartment at the Allure apartment complex, which is a property of Greystar Real Estate. My rent was $1,886 plus utilities every month, and when I got a dog in March...
When Jennifer Waters changes her vacation location, her online agency drops the ball. How can you get Orbitz to fix a botched reservation change? We had a vacation to Tahiti booked through Orbitz. My husband recently called Orbitz to see how much it would cost to change the vacation to Aruba. Orbitz rebooked our tickets without permission. But they didn't completely switch the vacations. Now we have flights to Aruba, but our hotel remains in Tahiti. I have tried numerous times to get this...
Linda Popky can't make her rescheduled Eagles concert. But Ticketmaster won't offer a refund. Is there a way to get her money back in the long run? In October of 2019, I bought tickets for the Eagles at the Chase Center in San Francisco for an April 2020 concert. Obviously, that didn't happen. The concert was rescheduled for this spring and then rescheduled again for Oct. 22, 2021. That seemed fine, but then we were hit by the delta variant. My daughter, who is to accompany me to the concert,...
When Noreen O'Donnell books a hotel stay at Legoland New York Theme Park & Resort, she's promised that it includes theme park tickets. So why does she have to pay extra for them? I booked a visit to Legoland New York Theme Park & Resort based on an offer I received from the theme park for its October Brick-or-Treat hotel and park combo package. I paid the quoted price, but they sent a follow-up email that I wasn't charged for park tickets, and I had two options: pay up or cancel. Multiple calls...
Lynne Larkin wants a refund or credit for tickets to an NFL game she purchased through Ticketmaster. The reason: The stadium changed its health protocols. But is that a valid reason? I'm trying to get a refund or credit for NFL tickets I had to cancel. Earlier this year, I purchased tickets to the New Orleans Saints vs. Green Bay Packers game in Jacksonville, Fla. The Ticketmaster site said to check each venue website for what safety measures will be in place for each event. The TIAA Stadium...
Kay Nelson's Canadian rail tour gets canceled after the pandemic outbreak. But the tour operator has given itself permission to keep her money and offer only an expiring voucher. Can she get a refund instead? I need your help getting a refund of $6,339 for a Canadian rail tour from Rocky Mountaineer. Our package included airport, train and hotel transfers, with nights in Calgary, Banff and Vancouver. The trip, which we booked in February 2020 and was scheduled for May 2020, was canceled by the...
TJ Cain is on the hook for two Uber rides she never took. How can she persuade the company to give her a refund? Uber charged me for two trips from Katy, Tex., to Houston that I didn't take. The charges were both for $87 with a $60 tip, for a total of $295. I immediately contacted both Uber and my credit card company. Uber only credited one charge of $87 and claimed I made that reservation from my phone. So I’m responsible for $207. Uber says a fraud specialist reviewed my case. I haven't been t...
Joe Herman decides to try a new airline called Breeze Airways to fly from Hartford to Charleston, S.C. But on his return, the carrier leaves him behind. Is he owed anything? My wife and I flew our first flight with Breeze Airways from Hartford to Charleston, SC, recently. When we arrived at the Charleston airport for our return flight, the airport monitors and the Breeze app on my phone showed the flight delayed, with the gate to be announced. We went to Terminal B to get something to eat and I...
Beth Tananbaum cancels her Hawaii vacation at the height of the pandemic. But Hotels.com will only offer her a voucher for her accommodations -- and it's about to expire. Can she get a refund? I booked a family trip to Hawaii for May of 2020. Then COVID shut everything down. Everyone refunded my money fully except Hotels.com, which issued vouchers for the three rooms I had booked. The vouchers expired before Hawaii even reopened. Then I received an email that they were extending the vouchers to...
