Make the McKenzie Connection!
Make the McKenzie Connection!
Sorted by date Results 26 - 50 of 270
Leigh Roberts and her wife book an extra seat on a trip from Orlando, Fla., to Venice, Italy. But United resells the seat to another passenger. Can Roberts get a refund? I booked three nonrefundable airline tickets for my wife and me on United Airlines to fly from Orlando to Rome. United resold the middle seat between us on three of the five flights. I asked for a refund, but United is telling me I can't get my money back since I purchased nonrefundable tickets. But how can they resell the...
I am going back and forth with emails and keep getting an automated message about what I said before. I called Amazon, and a representative promised to share my information with the department handling lost freight forwarder information. She said the department would get back to me in 24 to 48 hours. I have heard nothing from Amazon. Have you ever dealt with a situation like this? Can you give me some guidance on this matter? Mirella Veen, Retreat Estate, St. Maarten This is the first case invol...
A travel insurance app may be the last place you'd look when you're concerned about safety. But for experienced travelers, it is becoming a first stop. Take Rasa Urbonaite, who always relies on the Allianz travel insurance app when she travels. It supplies her with safety information about her destination, including places to avoid and notifications of any potential dangers. "My first concern when traveling alone is safety," says Urbonaite, the chief marketing officer for a wedding planning...
Why is Quest Diagnostics sending Maria Jacobson a $3,437 bill for her blood test? Her insurance company should cover it -- or should it? In 2022, I went to a Quest Diagnostics location in Issaquah, Wash., for a blood screening test. At the time, I gave an employee my health insurance information. Quest Diagnostics sent me a bill for $3,437. It looks like they didn't use my health insurance information, so I was billed for the full amount. I have contacted Quest Diagnostics repeatedly to get...
Catriona Garry misses her flight from Edinburgh to Boston because there's only one ticket agent at the airport. Can she get $1,200 in rebooking fees refunded? I missed my flight from Edinburgh to Dublin because of Aer Lingus’ lack of staffing. There was just one member of its Edinburgh airport staff to check in passengers for all flights that day. This complete lack of personnel resulted in me and more than 20 other passengers waiting over three hours in line to check-in. We all missed our f...
Where's the nightstand Inna Zaychik ordered from Amazon? The company says it's been delivered, but she doesn't have it. Can she get a refund? I ordered a nightstand on Amazon recently, but it was never delivered. I never even got a confirmation email that it was delivered or an image of the package. An Amazon representative confirmed in an online chat that the delivery status was changed to "delivered" by mistake. Yet an Amazon account specialist now claims that it was delivered and refuses to...
When ITA Airways changes Rocco De Mella's plane from Miami to Rome, he loses the seat upgrade he bought. An airline representative promises him a prompt refund. But six months later, the airline still has his money. I flew from Miami to Rome on ITA Airways recently with my wife. I paid an extra $160 for two upgraded seats. ITA Airways changed the type of aircraft, so we were downgraded to economy class. When we checked in, an ITA Airways representative promised we would get a refund. He gave us...
Deirdre Stewart orders six bras online but receives only two -- plus a "hideous" shower curtain. Will PayPal's protection plan help her? I ordered six bras online recently and paid with PayPal. I received two bras that were four sizes too big and a hideous shower curtain. I have been waiting for six weeks for PayPal to refund my money through the PayPal Purchase Protection plan. I’ve supplied every piece of documentation required. I have emailed, messaged, and spoken on the phone with PayPal c...
Carolyn Allen's window seals are melting. And now her door handles are corroded too. Can she get them replaced? And if so, how long should it take? I'm having a problem with a local company, FAS Windows & Doors. In April 2013, I hired the company to install double-paned, hurricane-resistant windows and doors throughout our whole house. But in 2022, we noticed that the seals in the inset mini blinds were melting. I contacted the service department and spoke to a representative, who said the...
Enterprise charges Josephine Donatelli $515 after it discovers a missing head restraint in a rental vehicle. But was it her rental vehicle? Enterprise Rental Car in Munich has charged me for damage to the car I rented last year. But I returned the car exactly as I rented it. Enterprise sent me a letter with a claim more than a month after I returned the car. I wasn’t expecting this email and didn’t read it. A month later, Enterprise charged my credit card $515. Not knowing what the charge was...
After John Bernath cancels his flight from Amman, Jordan, to Tel Aviv, a Booking.com representative promises him a full refund. So why has he received nothing? Last year, I bought two roundtrip flights from Amman, Jordan, to Tel Aviv through Booking.com. The tickets on Royal Jordanian Airlines were refundable. In November, I called to cancel my tickets and spoke with a Booking.com representative, who said I would get my money back, minus a cancellation fee of about $16, in about two weeks. Two w...
When AT&T cancels Jacob Flores' phone by mistake, he loses his trade-in credits. Now, he can't get them back. What should he do? AT&T canceled my phone by mistake, and I've lost my trade-in credits. The company fixed the problem and ended up crediting me for the full amount of the phone that had to be paid off. But I ended up paying off the balance of another phone. After all of this, the representative who helped me assured me that I would not lose my monthly trade-in credit as long as I didn't...
When United Airlines cancels her husband's flight, it promises Maxine Biggs a prompt refund. So why is she still waiting for her $1,751 six months later? I booked a flight from Salt Lake City to Geneva for my husband through Booking.com. The flight was on United Airlines. United Airlines canceled the flight the night before and offered us a refund. United sent the refund to Booking.com three months later. When I call Booking.com, I just get the runaround and am told they will "look into it." I...
Glen Hartness books the wrong night at a La Quinta hotel through the Priceline app. Why won't Priceline refund the erroneous booking? I'm trying to get a refund from Priceline for a booking that, on the surface, appears to not be eligible for a refund. However, it is hard for me to believe that Priceline can keep my money for this mistake. Here's what happened: I booked a room at a La Quinta Hotel in Austin, Texas, for one night. While at the hotel that night, I decided to extend my stay...
Craig McAllister can't see most of his baseball games in Port St. Lucie, Fla. Does he deserve a refund from SeatGeek? I paid SeatGeek $524 for front-row tickets for a spring training game between the Mets and Yankees in Port St. Lucie, Fla. When I got to my seat, I was extremely disappointed. The view was almost completely obstructed by a large ESPN cameraman directly in front of me. He blocked 80 percent of my view. (I have a photo.) The game was completely sold out. We tried watching the game...
Cathy Balsewich's travel advisor offers her a $200 resort credit at a hotel in the Turks & Caicos. Why doesn't it work -- and who is responsible? I wanted to book a trip to the Turks & Caicos last year. My travel advisor recommended Apple Vacations and said it had a promotion that offered a $200 resort credit. I booked the trip, but when we checked out, a hotel representative said the $200 credit was not valid. It had expired the month before we traveled. Apple eventually offered us a $200...
When Aerolíneas Argentinas changes Christina Skinner's flight schedule by nine hours, she asks the carrier to cancel her ticket and issue a refund. Its response: silence. What should she do? I'm having a problem with a flight refund and need your help. I recently booked a round-trip flight on Aerolíneas Argentinas from Miami to Buenos Aires. The flight was supposed to depart at 5:15 p.m. I received an email from the airline two months before my departure advising me that the flight was now going...
After Laurence Bauman's closet collapses, he hires Beltway Builders to fix it. But soon afterward, the closet collapses again. Now the company wants him to sign a nondisclosure agreement. What's going on? I recently found a contractor on Angi to fix my bedroom closet. I reached out to the recommended company, Beltway Builders, and they sent a man named Texas Greg to give me an estimate. Texas Greg quoted me a crazy price of $1,350 for the job. When I asked why it was so expensive, he said it was...
After American Airlines downgraded Margarethe Hoenig on her flight from Dallas to Auckland, New Zealand, the airline promised her a partial refund. Then it says it can't. What's going on? I bought two business-class tickets through Chatdeal to fly from Dallas to Auckland on American Airlines. The airline downgraded us to Economy Plus and told us at the gate we would automatically receive a refund from the airline for the price difference within seven days. We also received a $600 voucher from Am...
Steven Tabet cancels his timeshare but doesn't receive a full refund as promised. Why won't Citibank help him? And is there any way to appeal Citibank's decision? I purchased a timeshare while I was on vacation in Mexico. I stayed at the resort for two extra days and received a spa package with the understanding that I would be charged for the value of those items if we rescinded the purchase agreement. I signed the "Membership Activation Letter" that listed the incentives and the associated...
Ayotunde Fatusin just lost $2,000 after he accidentally transferred it to the wrong person. Bank of America won't reverse the transaction. But should it? I accidentally sent a $2,000 Zelle payment to the wrong phone number through Bank of America, and it went to a random person instead of the person I intended for it to go to. I was able to get the phone number and name of the random person, so I know where it went. I reached out to them and they didn’t reply. I contacted Bank of America and a...
Jacqueline Bartolini spends $992 after ITA Airways loses her luggage. It wants to reimburse her for just $733. She wants the airline to cover everything. Who's right? I recently flew from Rome to Palermo, Italy, on ITA Airways. Unfortunately, my luggage did not. I filed a claim immediately at the Palermo airport. I didn't receive my luggage until the end of my trip, a week later. Since my luggage was missing the entire trip, I had to make purchases, including luggage. My coat was in my...
Airbnb banned River Roberts after he accidentally spilled food on his host's sofa. Will he ever be able to book another rental on Airbnb? I recently stayed at an Airbnb in the United States. While I was there, I spilled food on the sofa. I talked to the host, and he said he would file a claim through Airbnb's insurance. I heard back from Airbnb, which said that after reviewing the available information on my Airbnb account and reservation, it had determined that my account should be removed...
What happened to Roberto Cusato's leg compression system after he gave it to UPS? Amazon doesn't have it, and it is still holding the $756 he paid for the product. I purchased a leg compression system on Amazon that was not what I was expecting. I returned the item almost a month ago via UPS, but Amazon has not received it yet. An Amazon representative told me I needed to wait two more weeks and would not promise me a refund. I am at a loss. This was an expensive item -- it cost $756 -- and I ha...
Fransua Garcia just lost $2,500 after scammers claiming to be from Citibank called her. Can she retrieve her money, which she transferred using Zelle? I recently received various texts about suspicious activities with my bank account. I contacted Citibank to get more information. A Citibank representative told me that nothing was wrong and that my account would be monitored. The representative took all the info regarding those text messages. Later that day, I got a call from a Citibank number,...
