Make the McKenzie Connection!
Make the McKenzie Connection!
Sorted by date Results 1 - 25 of 226
Cathy Balsewich's travel advisor offers her a $200 resort credit at a hotel in the Turks & Caicos. Why doesn't it work -- and who is responsible? I wanted to book a trip to the Turks & Caicos last year. My travel advisor recommended Apple Vacations and said it had a promotion that offered a $200 resort credit. I booked the trip, but when we checked out, a hotel representative said the $200 credit was not valid. It had expired the month before we traveled. Apple eventually offered us a $200...
When Aerolíneas Argentinas changes Christina Skinner's flight schedule by nine hours, she asks the carrier to cancel her ticket and issue a refund. Its response: silence. What should she do? I'm having a problem with a flight refund and need your help. I recently booked a round-trip flight on Aerolíneas Argentinas from Miami to Buenos Aires. The flight was supposed to depart at 5:15 p.m. I received an email from the airline two months before my departure advising me that the flight was now going...
After Laurence Bauman's closet collapses, he hires Beltway Builders to fix it. But soon afterward, the closet collapses again. Now the company wants him to sign a nondisclosure agreement. What's going on? I recently found a contractor on Angi to fix my bedroom closet. I reached out to the recommended company, Beltway Builders, and they sent a man named Texas Greg to give me an estimate. Texas Greg quoted me a crazy price of $1,350 for the job. When I asked why it was so expensive, he said it was...
After American Airlines downgraded Margarethe Hoenig on her flight from Dallas to Auckland, New Zealand, the airline promised her a partial refund. Then it says it can't. What's going on? I bought two business-class tickets through Chatdeal to fly from Dallas to Auckland on American Airlines. The airline downgraded us to Economy Plus and told us at the gate we would automatically receive a refund from the airline for the price difference within seven days. We also received a $600 voucher from Am...
Steven Tabet cancels his timeshare but doesn't receive a full refund as promised. Why won't Citibank help him? And is there any way to appeal Citibank's decision? I purchased a timeshare while I was on vacation in Mexico. I stayed at the resort for two extra days and received a spa package with the understanding that I would be charged for the value of those items if we rescinded the purchase agreement. I signed the "Membership Activation Letter" that listed the incentives and the associated...
Ayotunde Fatusin just lost $2,000 after he accidentally transferred it to the wrong person. Bank of America won't reverse the transaction. But should it? I accidentally sent a $2,000 Zelle payment to the wrong phone number through Bank of America, and it went to a random person instead of the person I intended for it to go to. I was able to get the phone number and name of the random person, so I know where it went. I reached out to them and they didn’t reply. I contacted Bank of America and a...
Jacqueline Bartolini spends $992 after ITA Airways loses her luggage. It wants to reimburse her for just $733. She wants the airline to cover everything. Who's right? I recently flew from Rome to Palermo, Italy, on ITA Airways. Unfortunately, my luggage did not. I filed a claim immediately at the Palermo airport. I didn't receive my luggage until the end of my trip, a week later. Since my luggage was missing the entire trip, I had to make purchases, including luggage. My coat was in my...
Airbnb banned River Roberts after he accidentally spilled food on his host's sofa. Will he ever be able to book another rental on Airbnb? I recently stayed at an Airbnb in the United States. While I was there, I spilled food on the sofa. I talked to the host, and he said he would file a claim through Airbnb's insurance. I heard back from Airbnb, which said that after reviewing the available information on my Airbnb account and reservation, it had determined that my account should be removed...
What happened to Roberto Cusato's leg compression system after he gave it to UPS? Amazon doesn't have it, and it is still holding the $756 he paid for the product. I purchased a leg compression system on Amazon that was not what I was expecting. I returned the item almost a month ago via UPS, but Amazon has not received it yet. An Amazon representative told me I needed to wait two more weeks and would not promise me a refund. I am at a loss. This was an expensive item -- it cost $756 -- and I ha...
Fransua Garcia just lost $2,500 after scammers claiming to be from Citibank called her. Can she retrieve her money, which she transferred using Zelle? I recently received various texts about suspicious activities with my bank account. I contacted Citibank to get more information. A Citibank representative told me that nothing was wrong and that my account would be monitored. The representative took all the info regarding those text messages. Later that day, I got a call from a Citibank number,...
British Airways canceled Maureen Kelleher's flight from Cairo to Boston and rebooks her on a different airline. But it also downgrades her from business class to economy class. Is she entitled to a refund? I just completed a Road Scholar trip to Egypt. But on the trip home, British Airways canceled my flight four hours before its scheduled departure. My ticket on British Airways was in business class, but British Airways rebooked me on Egyptair in a leftover seat at the back of the plane in...
After Budget finds animal hairs in Bernard Sia's rental car, it charges him a $125 cleaning fee. But Sia doesn't have a pet -- and that's not the only problem. Budget charged my credit card a fee of $125 after finding animal hair in a rental car that I returned. I do not have any pets, and the people I stayed with on my trip to Austin, Texas, do not have any pets. I asked for a damage report. It is not clear how they determined that what they found was animal hair. Additionally, they made the...
None of Jacquelyn Smith's appliances work properly. Repeated visits by GE technicians have failed to fix the problems. What can she do? I ordered GE appliances during the pandemic, including a new range, refrigerator, and dishwasher. GE delivered them in February 2022. The range and refrigerator have malfunctioned since day one. The refrigerator froze food no matter what setting, and the range consistently burned and boiled food one notch above "low." I had three visits by GE technicians for...
Keith Dawe has been waiting for his refund from Expedia since 2020. But neither the online agency nor his airline can find the missing money. Where is it? I need help getting a refund from Expedia. I booked two roundtrip Air Transat tickets from Toronto to Paris through Expedia back in 2020. I had to cancel the flights. Under the refund rules during the pandemic, Expedia said I could get my money back. Expedia said it would process the refund in a matter of weeks. I waited a few months, but the...
When Grant Erwin tries to pay for parking at Seattle's waterfront, a website called ParkWhiz charges him $115 -- even though it claims his transaction didn't go through. Can he get a refund? A parking lot on Seattle's waterfront at the foot of Union Street ripped me off for over $115. When you park there, you have to go to a website called ParkWhiz and give them your credit card number. When I did that, the site told me very definitely the transaction did not go through. After repeated attempts,...
After Isabel Barne returns two items to Amazon, the online retailer sends her a refund -- and then charges her for one of the items again. Can she get this fixed? I recently bought scuba equipment from Amazon. The items didn't fit properly, so I returned them a week later. Amazon instructed me to print return sheets and take both items to a UPS dropoff. UPS accepted the package and gave me a receipt. Amazon promptly issued refunds to my account for both items. A few weeks later, Amazon charged...
When Diane Gottlieb's tour of Iraq is canceled, the tour operator offers her a voucher for a future trip. She wants a refund. Can she get her $7,590 back? I paid $7,590 for a Modern Mesopotamia tour to Iraq through MIR Corporation for last fall. l also purchased insurance from AIG Travel Guard at $766, which offered 100 percent coverage for trip interruption or cancellation. In October, just 14 days before the trip was supposed to start, I received a letter from MIR Corporation that they were ca...
The engine in Ali Cotton's Nissan Altima is damaged after he brings it to Jiffy Lube for an inspection. Does the company have to pay his $12,998 repair bill? I went to Jiffy Lube for an inspection. They somehow removed my oil plug and drained all my oil out, which ultimately ruined the engine. I had my car towed to the dealership, which confirmed that the oil plug was missing and the engine was ruined. The repairs on my 2016 Nissan Altima will cost $12,998. Can you help me get Jiffy Lube to...
After the price of Francis Clark's dishwasher falls, Best Buy agrees to refund him $150. But now it won't pay. What's going on? I bought a Bosch dishwasher for $1,100 from Best Buy recently. A week later, Best Buy lowered the price of the dishwasher by $100 and a week later by another $50. I contacted Best Buy by chat and asked for a price match. It agreed to issue a refund during a chat session. Best Buy said it could take up to two credit card billing cycles, but after my second billing cycle,...
When Cheryl Mander's Vrbo rental in Hawaii is uninhabitable, the rental platform agrees to cover her new accommodations. But then it backs out. What happened? My family and I recently rented a house through Vrbo for a vacation stay in Hawaii. When we entered the home, we were immediately hit with a strong smell of mold. Upon further inspection, we took pictures of black mold on the smoke detector, the pictures hanging on the walls, the shower stall, and the windowsills. One of the members of my...
Jan Hustler lost her AAA homeowner's insurance because she didn't repair her roof on time. But the company didn't tell her about the requirement until it was too late. Can she get her insurance coverage back? Q: I recently received a notification from AAA, my home insurance company, that it would not renew my coverage for this year. The reason? The AAA underwriting department said my roof had "exceeded its useful life” and needed to be replaced by September. AAA said I could reapply for a h...
After American Queen Voyages changes Terrance Hardy's arrival port, the cruise line agrees to cover his additional flight expenses. But more than a year later, there's still no refund check. What's going on? My wife Judy and I booked a cruise on American Queen Voyages two years ago. The trip on the American Countess was scheduled to depart Chattanooga, Tenn., last fall. Four days before our departure, we received a notice from American Queen Voyages that our final destination had been changed...
Yilun Liu canceled her Sears dishwasher order three months ago. But the company is still holding her $540. Will she ever get a refund? I canceled a dishwasher order after Sears repeatedly delayed the delivery and installation. It's been two months, and I still have not received my refund for the canceled order. I've called, emailed, and chatted online with Sears, which repeatedly promised a refund in 7 to 10 days. Every time the ten days were up, I followed up because I still did not see the ref...
After Elaine Simmons' flight reservation is lost, she pays an extra $1,796 to get to her NCL cruise. Why won't the cruise line help her recover the money? Q: I recently took a Western Mediterranean cruise with my family, which included flight arrangements made through Norwegian Cruise Line (NCL). On the morning before our scheduled departure, we tried to check in online, but the first leg of our flight was not showing up on the Delta Air Lines app. We contacted the NCL air department. A...
Carolyn Hoke has been waiting more than a year for her refund from American Queen Voyages for a canceled cruise. Why is it taking so long -- and how can she speed up the process? I booked a seven-night river cruise from St. Louis to Minneapolis with American Queen Voyages. But it was canceled in November 2022. I requested a full refund, but as of today, I have not received it. The American Queen Voyages representatives are very apologetic when I call them. I've escalated my request to the...
