Make the McKenzie Connection!
Make the McKenzie Connection!
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Kay Talley returns a component of her Samsung 980 back to the company. The company receives it -- and then does nothing. Is she entitled to a refund or a return? I purchased a Samsung 980 Pro SSD solid state drive from a local Micro Center and registered the product with my Samsung account. I sent Samsung the solid state drive (SSD) to update the firmware under my warranty. Samsung confirmed that it received the SSD and said it would take four days to complete the process. But the company never...
When Theodore Schmiechen cancels his Delta flight, he receives credits for future travel. But the credits don't work, and the airline is making it difficult to book a new flight. What should he do? I recently canceled two flights and submitted a refund request with Delta Air Lines. Delta denied my refund but offered two e-credits for future travel. The problem is that they are both still listed as "open" with an "oops, we can't value this coupon" message. I've contacted Delta's customer service...
When Michelle Marshall's Turo rental gets repossessed, the car-sharing company offers her a partial refund. But what about her son's expensive epilepsy medication? Is Turo responsible for that? I rented a car from Turo in Baltimore recently. My family met our host at Baltimore International Airport, and he gave us the keys to the vehicle. Everything was going well, and we were enjoying our trip until a few days later when we could not find our rental in our hotel parking lot. We called all...
When Curtis Rahman's Airbnb host cancels his reservation a day before his arrival, he tries to find a substitute apartment. But the new property is smaller and costs more. Is a $200 credit enough to make up for the trouble? I recently reserved a two-bedroom apartment in Washington, D.C., through Airbnb. My host canceled our reservation within 24 hours of my arrival. Airbnb sent me substitute listings, but all of them were much more expensive and smaller than the one we had booked. I quickly chos...
When JetBlue cancels Amy Ohman's flight to Boston, it agrees to pay for her Uber ride to the airport. Then the airline cancels her flight again. This time, it refuses to reimburse her. Is there a way to get JetBlue to refund her $71 fare? My husband and I were scheduled to fly from Boston Logan Airport to Palm Beach, Fla., recently. We took an Uber to the airport and while we were in the car on the Mass Pike about halfway into our trip, we received an email from JetBlue canceling our flight and...
Cynthia Donahue and her husband had tickets on Amtrak's Auto Train. Then the rail carrier cancels and offers them a ticket credit that expires within two years. Is that how it's supposed to work? And can this couple ever get their money back? My husband and I were scheduled to take the Amtrak Auto Train from Sanford, Fla., to Washington, D.C., two years ago. We received a surprising text message at noon the day before departure that our train was canceled because of a “service disruption” and...
Sheila Mackay is trying to get a refund from Expedia after canceling a hotel reservation. But so far, she's only received half her money. What's going on? I booked two nights at the Ashtree House Hotel in Paisley, Scotland, through Expedia. I paid Expedia for the first night and the hotel directly for the second night. I had to cancel my reservation. Expedia refunded the first night but the hotel will not respond to my requests for a refund. I've emailed several times and phoned the hotel...
Sandra McLean can't access her Rolling Stones tickets online and misses the concert. Does she deserve a refund? In 2020, I paid $637 to Ticket Liquidator for Rolling Stones concert tickets at the Dallas Cotton Bowl. The show was postponed because of COVID. Since it was not canceled, I could not get a refund. Finally, a year and a half later, the Rolling Stones rescheduled the show. My tickets were encrypted on a computer and made available to me a day before the performance. When I tried to...
When Allegiant Airlines pulls out of Bruce Sidaway's home airport, what happens to the $117 voucher he has? Allegiant isn't responding to his emails. But it should. I recently had to cancel a flight on Allegiant Airlines after having an accident. The airline sent me a voucher for $117. Shortly after that, Allegiant announced that it was discontinuing service to our home airport, Cleveland Hopkins International Airport. I'm certain I will not be able to use this voucher. I've sent Allegiant...
After Stanley Wales cancels his diving trip to Bonaire, he files a travel insurance claim with TripMate. What's taking it so long to respond? My wife and I planned to travel to Bonaire for scuba diving late last year. Before our departure, I went to the hospital with abnormal bleeding. My urologist told me not to travel, especially out of the country. I canceled my plane tickets on Delta Air Lines and my reservations at Belmar Bonaire Oceanfront Apartments. Delta gave me credit for future use,...
When Loc Nguyen ports three phones to AT&T, the wireless carrier offers him the fourth line for just $1 a month. But it never follows through and now he has to pay a total of $500. How can he fix that? While I was porting three of my cell phones to AT&T, a company representative told me that adding an iPhone11 and a fourth line would cost $1 per month over 36 months. It seemed like a good deal. The representative told me to wait for three billing cycles for the credit to show up. But after...
When Benjamin Eckstein shows up at the airport for his flight from Boston to San Jose, his airline says he doesn't have a ticket. Whose fault is this mess, and how does he clean it up? Last August, I was supposed to fly roundtrip with my two children from Boston to San Jose on JetBlue Airways. I had booked the flights through Orbitz. I was using a ticket credit from a JetBlue flight canceled at the start of the pandemic. When I got to the airport with my family, Jetblue had no record for these...
It’s a problem as old as the Tower of Babel: How do you communicate with others when you don’t speak their language? Anna-Marie Cartagena found herself in this situation on a recent visit to a spice market in Israel. The employee spoke no English, and Cartagena didn’t speak Hebrew. She didn’t have ready access to a phone with an internet connection. Cartagena’s solution isn’t new, but it’s often overlooked. A sign language interpreter by profession, she decided to try communicating...
When Olga Levy returns a Gucci bag to TJ Maxx, she expects a prompt refund. Instead, the company stalls. What's going on? I placed my order from TJ Maxx last year, and I paid via PayPal credit. I returned a few purchases, including two clothing items and a Gucci bag. They refunded me for the clothing items, but not the bag. After numerous attempts to get a refund for the bag, and several emails with the TJ Maxx customer service department, I turned to PayPal. But PayPal declined my case because...
When Jim LoScalzo's Vrbo host cancels his booking 24 hours before he checks in, he has to move to a hotel. Will Vrbo refund his bill? Our Vrbo host canceled our reservation less than 24 hours before our arrival, resulting in lost airfare for my wife and daughter. I need your help getting a refund for our resulting hotel bill. I reserved a rental in El Paso, Texas, and paid for it in full. At 9:30 p.m. the night before my family's flights to El Paso, I got a message from the host saying, "the...
When Charysma Adams shows up at her Vrbo rental for a one-night stay, the access code doesn't work. But when she asks for a refund, the owner blocks her. Can she get her money back? I booked a Vrbo rental in Philadelphia for a birthday party with my friends. The code for getting into the rental was incorrect. I contacted the property manager multiple times on three different platforms and did not get a reply. I ended up staying somewhere else. I would like a full refund and for this property...
Ken Engelman buys a camcorder online but receives a cloth purse instead. Can PayPal help him get his money back? I recently bought a professional camcorder online. I received a small cloth purse instead. I disputed the purchase through PayPal and sent a photo of the purse. PayPal claims that it spoke to the merchant, who provided proof of delivery of the item. But their "proof" doesn't prove I received a camcorder. Can you help me get a refund? Ken Engelman, McKenzie Bridge, Ore. You should...
When Jina Lee cancels a United Airlines flight, the airline promises her a credit. She never gets it. What does the company owe her? I recently canceled a United Airlines flight from San Francisco to Porto, Portugal. A system glitch voided the credit and United could not issue another flight credit. I couldn't rebook my flight and had to buy a new ticket. I spent hours on the phone with United, but it offered no solution. They just passed me from one department to the next. Eventually, United...
Melissa Crespo receives a $2,060 ticket credit when she cancels her flights to Frankfurt. But now her online agency has told her she can only use 25 percent of the credit at a time. Can it do that? I booked three tickets from Charlotte to Frankfurt on American Airlines from Military Fares. I even bought coverage that allowed me to cancel for any reason and receive a refund. I received a $2,060 ticket credit that had to be used within a year. But when I tried to use the credit, a Military Fares r...
Something went wrong with Christine Miller's solar panels. Now the company that was supposed to install them has sent her a bill. Does she have to pay? I have a situation with Sunrun, a company that sells and installs solar panels. After discussing the need for a roof upgrade so that my roof was stable for solar panels, Sunrun began work in preparation for solar panel installation before they had a permit. They stopped the roof work halfway through because they had no permit. They had...
After Claudia Lockwood returns her rental to Avis, the company broadsides her with a $4,228 bill for 34 more days on the car. Can it do that? I rented a car recently from Avis and dropped it off at Tweed New Haven Airport after driving up from Washington, D.C. The Avis counter was closed, so I called them and did the rental handover over the phone. A representative asked me for the number on the key. I asked if he needed anything else from me, and he said no. I did not hear anything back from Av...
Jannick Vielleuse moved from Canada to the United States. Somewhere along the way, Airbnb banned her. How can she get unbanned? I'm locked out of my Airbnb account. I saw an article where you helped someone with a similar issue and hoped you could help me. I moved from Canada to the United States in 2015 and have changed my number two times since then. My move was initially temporary, but I became a permanent resident in 2021. I tried to reset my password but I couldn’t do it through the a...
When Virginia Cepero returns two chairs to Pottery Barn, the company doesn't fully refund her. One year later, she's locked in a battle with the company and Capital One. Is there a way out? I ordered two chairs from Pottery Barn and returned them more than a year ago. But Pottery Barn now says I still owe it for the chairs. I also have interest and late fees on Capital One, my credit card. My credit is being negatively affected because they are showing the account is past due. Can you help?...
Only my closest friends know that I'm not the most organized traveler. It's a secret I've managed to hide pretty well. But when I tried to check into a hotel in Cape Town, South Africa, recently, the truth came out. I unsnapped my passport holder and a tsunami of airline ticket stubs, grocery store receipts, and COVID-19 test results spilled onto the counter. The scraps of paper betrayed the length of my trip, from a Qatar Airlines boarding pass to an expired PCR test result from Lisbon. "Take...
When Michelle Fiorelli wins a battery-powered toy car in hotel sweepstakes, she looks forward to receiving her prize. But almost four years later, she's still waiting. Will she ever get it? In 2019, I won a Back to School Sweepstakes from Extended Stay America. The prize was a Kid Trax battery-powered car. I still have not received any information on the shipping of this prize. I wanted to surprise my twin nieces with this for Christmas 2019, but the car never arrived. Then I thought it would...
