Make the McKenzie Connection!
Make the McKenzie Connection!
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Singapore Airlines promises Rebecca Engelmann a refund for the flights she canceled during the pandemic. She decides to file a credit card dispute. Then things get complicated. Is there a way out? My family and I canceled our airline tickets last year because of COVID-19. Singapore Airlines promised to refund the tickets but said it would take 16 weeks. I filed a credit card dispute with Citibank. Citibank issued a temporary credit for the tickets. A month later Singapore Airlines refunded one...
When Susan Danner cancels her Ireland tour after the COVID-19 outbreak, the operator promises a prompt refund. That was a year ago. Where's her money? Last year, I reserved a tour through Paddywagon, an Irish tour operator. I prepaid $1,219 for a two-day Wild Atlantic Way tour of the Irish countryside. We could not go because of the pandemic. I sent an email canceling the tour in May, more than 28 days before the tour started. Under the terms of the tour, we qualified for a full refund. Paddywag...
Why won't PayPal refund the mysterious $100 donation made from Jon Lau's account? It won't say -- and it won't pay the money, either. Earlier this year, PayPal charged me $100 for a donation to PayPal to a person I did not recognize. I could not find out anything about the person through an online search. I did not make the donation. I disputed the transaction immediately, but PayPal responded with a message that "we've determined there was no unauthorized use." I sent an internal message to Pay...
Cornelia Spiegel asks for and receives a refund for a coat from Saks.com. Then the company charges her for it again. Can she get her money back? Q: I bought a coat from Saks.com last fall. I returned the item, Saks.com confirmed the return and issued a refund to my credit card in late December. But Saks.com then recharged me $959 about a week later for the same item. I have not ordered from Saks.com since the October return and don't know what the new charge is for. I have tried to resolve this...
My husband and I have tickets to see a Ron White show in Minneapolis. We bought the tickets through Ticketmaster. The event has been rescheduled twice because of COVID-19. When we bought the tickets in early 2020, the event was in April 2020, then due to COVID, it was postponed to fall 2020 and again to this spring. All along, we were planning to keep our tickets and go to the rescheduled event. However, in the meantime, I have been diagnosed with Stage 3 breast cancer. We were still planning...
Daniel Quinn-Shea's airlines cancel his flights to Lisbon during the pandemic. But Ovago, his online agency, is taking its time with a refund. Q: I booked four airline tickets from Seattle to Lisbon from Ovago, an online travel agency in December 2019. As our travel date approached last May, I became concerned about our flights, so I contacted our airlines (Air Canada and Lufthansa). A representative told us that our flights had been canceled and that I needed to talk to Ovago about a refund. I...
Daniel Quinn-Shea’s airlines cancel his flights to Lisbon during the pandemic. But Ovago, his online agency, is taking its time with a refund. Q: I booked four airline tickets from Seattle to Lisbon from Ovago, an online travel agency in December 2019. As our travel date approached last May, I became concerned about our flights, so I contacted our airlines (Air Canada and Lufthansa). A representative told us that our flights had been canceled and that I needed to talk to Ovago about a refund. I...
I canceled my Sears layaway order. Where's my refund? When Aaron Lasenyik cancels his Sears appliance layaway order, the company stalls on a refund. How can he get his money back? Q: I've been trying to get a refund from Sears for months. I had put some appliances on layaway with the first payment due last summer. But I canceled the order after Sears changed its delivery dates two times with no notice. Sears promised me a refund within 10 to 14 business days. It's been more than two months....
