Make the McKenzie Connection!
Make the McKenzie Connection!
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When Benn Karne's flight gets canceled after the COVID outbreak, Aegean Airlines eventually refunds one of his tickets. But what about the other one? And why is it taking so long to resolve his case? I bought two tickets from Aegean Airlines just before the COVID shutdown. The airline offered vouchers for credit, redeemable for cash after a year. After the year ended, I received a refund for one of the tickets. But Aegean shows the other as "already redeemed," even though it hasn't been. To add...
When Douglas Himberger buys tickets on Vivid Seats to a Jerry Seinfeld show, he never imagines that the comedian would reschedule his performance three times because of the pandemic. Can he get a refund? I paid $689 for two seats to a Jerry Seinfeld show in Atlantic City through VividSeats in 2020. The show was originally scheduled for April, but because of the pandemic, they rescheduled for August and finally July 2021. That's over 18 months after we bought the tickets! I had planned to travel...
When Lufthansa cancels Raymond Menna's flight, it takes four months for a refund. But his wife's refund is still missing. How can he get his money back? Lufthansa canceled a flight for my wife and me from Orlando to Budapest via Frankfurt last year. The airline promised a full refund. Four months later, I received a refund for one of the tickets. I've been trying to get a refund for the second ticket. I have made numerous phone calls and sent emails. I've tried to talk to a superior and keep...
Wendy Schlessinger receives skincare products from Rodan + Fields that she didn't order. Should she dispute the charges on her charge card? Or is there a better way to get her money back? Rodan + Fields, a skincare company, recently shipped me a product I did not order. I disputed the charge on my Discover card, and I immediately received a credit for the order. But after investigating my claim, Discover reinstated the charge. I returned the merchandise and have confirmation of a return. I also...
Christine Schaefer cancels her Frontier Airlines tickets after her sister dies. Her online agency offers a refund, but the airline wants to keep her fees. Can it do that? I booked flights on Frontier Airlines through the website Hopper from Philadelphia to West Palm Beach, Fla., to spend Christmas with my sister. My sister died in November, so there was no reason to go to Florida. Hopper gave me a full refund of the flight cost. But Frontier won't give me a full refund of the Bundle package for...
After a pandemic flight cancellation, Waleska Abreu has waited almost two years for a refund from Corsair International and her online agent, Flight Network. Is her money lost forever? I need your help getting a refund from Flight Network. I booked tickets from Miami to Paris on Corsair International, a charter airline, in 2019. We were supposed to fly in June 2020, but of course, we couldn't because of the pandemic. I have been trying to get a refund from Flight Network since then. I have tried...
When Lufthansa changes Gabriele Stahl's flight from San Francisco to Munich, she tries to modify her itinerary. Now the airline has presented her with a bill for an extra $1,360. Can it do that? Last year, I booked a ticket from San Francisco to Munich. A few weeks later, Lufthansa informed me that the flight had changed and that there would be a stopover in Frankfurt. Given that, it was more convenient for me just to terminate my flight in Frankfurt than to continue on to Munich. I called...
Before Tom Moran buys his 58" Samsung Smart TV, he asks a representative if the unit is compatible with the MLB app. Samsung says it is -- but it isn't. Does he deserve a refund? I went on Samsung's website in November 2020 and requested a recommendation from their salesperson for a television that is compatible with the MLB app. I have a copy of the chat. I purchased a 58" Class TU7000 Crystal UHD 4K Smart TV based on the company's written recommendation. I could not test the television until A...
Katherine Spokes has been waiting almost two years for a refund on her Britrail England Flexi Passes. Why won't her travel agency process her refund? In February 2020, I bought two Britrail England Flexi Passes through ACP Rail, a travel agency specializing in rail passes. A year later, it became clear that we would not use the passes. Since they were refundable, I asked ACP for a refund. It agreed to take the tickets back, and in February 2021, I mailed the tickets back to the company. I never...
Mark Kovac pays for three tickets to an NBA game but receives only two from Vivid Seats. Where's the third ticket, and can the company make the assist before game time? I ordered and paid for three tickets to the Mavs-Wizards game through Vivid Seats. But the seller only delivered two tickets to my Ticketmaster account. I've been trying to resolve this issue for six weeks but to no avail. I've spoken with 12 customer service representatives (I have their names). I begged them to help me, but...
When SriLankan Airlines cancels the flights for Joseph Obiora Ezezue's wife and son, he requests a refund. But the airline refers him to his I purchased two airline tickets from GotoGate for my wife and son in late 2020. The tickets were for a one-way trip with SriLankan Airlines from Guangzhou, China, to Kigali, Rwanda. Sadly, the airline canceled the flight. I bought new tickets with Qatar Airways for my family to return to Kigali. I asked for a refund. It's been eight months and I haven't...
When Mayank Kumar gets into an accident in his Avis rental car, he does everything in his power to return the vehicle to the company. But nothing seems to be working, and now Avis is asking about its car. I rented a vehicle from Avis in Seattle recently and had an accident while visiting Mount Rainier National Park. A local towing company towed the vehicle away. I reported this to Avis and gave them the towing company's contact number and address. An Avis representative said they would work...
When Betsy Bair's husband loses his job, they cancel their Vrbo rental. Are they going to lose all their money even though Vrbo offered them a refund? My husband unexpectedly lost his job last year. We had to cancel a two-day vacation rental through Vrbo. I spoke to a Vrbo representative, who agreed to issue a partial refund of $751. I waited a month but did not receive anything. I called Vrbo and the company told me it approved the refund, but that I would need to contact the property owner...
When BTS cancels Barbara Evans' show, Ticketmaster offers her a refund. There's just one problem: She canceled the credit card she used to pay for the tickets. Will she ever see the money again? In early 2020, I bought tickets to the BTS Map of the Soul Tour for June. I used my Chase Visa to make the purchase. After the pandemic started, I canceled this Chase travel card. This August, Ticketmaster emailed to say the concert scheduled for 14 months ago had officially been canceled and to expect...
Now more than ever, you need a COVID Plan B when you travel abroad. Otherwise, you could find yourself stuck in quarantine, which may feel like prison. Susan Bilhorn had a COVID-19 Plan B, which included buying travel insurance, packing extra medications -- and booking her trip with the right tour company. Good thing she did. While visiting Croatia recently, her tour guide discreetly notified her she'd tested positive for COVID. Minutes later, an ambulance picked her up and delivered her to a...
When Robert Sharp accidentally makes two nonrefundable car rental reservations on Hotwire, he assumes the company will cancel one for him. But it doesn't. Can he drive two cars at once? I booked a prepaid, nonrefundable rental car through Hotwire recently. Then, a few days later I booked another car for the same dates by mistake. I tried to cancel one of the bookings and request a refund. Hotwire refuses. Obviously, I can't drive two cars at the same time. Their system shouldn't allow someone...
Marriott cancels Cindy Tomlinson's reservation at TownePlace Suites New York/Chelsea but won't rebook her at another hotel. Was it something she said? I recently made a reservation to stay at the TownePlace Suites New York/Chelsea at a rate of $416 (for two nights). The hotel notified me that it would not be open when I arrived. A representative said they could honor my reservation at the SpringHill Suites Times Square South and that I should contact the hotel. I tried calling the hotel...
When Kristen Nelson cancels her trip to Iceland in 2020, the refund for her rental car is frozen. The car rental company wants her to accept a credit. Can it do that? I'm trying to get a full refund from Iceland Car Rental for our trip to Iceland in August 2020 that was canceled because of COVID. At the time we booked the rental, in March 2020, they offered a "100 percent money back" guarantee. We notified them to cancel our reservation as soon as our flight was canceled, in July 2020. Can you...
When Gloria Lenoir returns her merchandise to eBay, the company doesn't refund her $29 and closes her case. How does she get eBay's attention? I recently bought two tubes of Voltaren, a pain medication, through eBay. I paid $29 for the product but decided I could not use it. I tried to return the product, but the seller did not respond. eBay provided a USPS shipping label so I could return the item. I returned the item to the seller about a month ago but I did not get my refund. When I tried to...
Why won't Ticketmaster refund Barbara Davenport's VIP tickets to the Lady Gaga show? It claims she missed her window for requesting a cancellation. But she didn't. Q: I bought VIP tickets for a Lady Gaga concert in New Jersey, but the event was postponed twice because of COVID. No new date has been set. Ticketmaster sent me an email that said I could have tickets to the new concert or a full refund. I asked for a refund, but now Ticketmaster is refusing. I'm 68 years old and have been diagnosed with long-haul COVID. I don't feel I will be able...
Steven Meisel paid Aurora Expeditions a $5,000 deposit for an Antarctic tour back in 2019. Then the pandemic happened. Can he get his refund now? In 2019, I booked a trip to Antarctica through Aurora Expeditions, an Australian company. I reserved the tour through Expedition Trips, a Seattle-based travel agency. I made a $5,000 deposit and the trip was scheduled for late 2020. Of course, all of these trips were canceled because of COVID. Aurora rescheduled the trip for November 2021, and we agreed to accept the reschedule. But since that time,...
Kent York cancels his tour package in Norway that he booked through Expedia after the pandemic outbreak. But the hotel won't offer a refund or extend his credit. Is he about to lose $1,875? I booked a hotel stay at the Opus XVI in Bergen, Norway, in 2020 through Expedia. The hotel was part of a package. I had to cancel the trip because of COVID. Expedia refunded our airfare and issued a $1,875 credit for Opus XVI that expires in December 2021. Norway has been closed to U.S. travelers, so we...
Tricia Lewis cancels a Dave Chapelle and Joe Rogan show in New Orleans because of surging COVID cases. Vivid Seats refuses her request for a refund. Is there a way to get her money back? I'm trying to cancel tickets to a Dave Chappelle and Joe Rogan show in New Orleans that I bought through Vivid Seats. At the time of the show, there were too many COVID-19 cases and I didn't want to risk attending the show. When I called Vivid Seats, they were experiencing "high call volume," so I tried...
When Kim Josund cancels her trip to Iceland, she believes she's entitled to a full refund. Why are her hotel and dive operator refusing? I had to cancel a trip to Iceland when my fully vaccinated daughter and her boyfriend, who was supposed to travel with us, contracted COVID-19. I had to cancel all the prepaid components of our trip, which required many emails and phone calls. I was within the cancellation window for all the components of our vacation. Most refunds were prompt. But I'm having...
Why did Kate Syverson's rent just go up by $157 a month? And why is her apartment manager threatening to take her to court if she won't pay $1,048 in back rent? I'm hoping you can help me with a situation I am having with my apartment management company. I'm a college senior. I recently moved out of student housing and into my own apartment at the Allure apartment complex, which is a property of Greystar Real Estate. My rent was $1,886 plus utilities every month, and when I got a dog in March...
