Make the McKenzie Connection!
Make the McKenzie Connection!
Sorted by date Results 251 - 275 of 278
When Jennifer Waters changes her vacation location, her online agency drops the ball. How can you get Orbitz to fix a botched reservation change? We had a vacation to Tahiti booked through Orbitz. My husband recently called Orbitz to see how much it would cost to change the vacation to Aruba. Orbitz rebooked our tickets without permission. But they didn't completely switch the vacations. Now we have flights to Aruba, but our hotel remains in Tahiti. I have tried numerous times to get this...
Linda Popky can't make her rescheduled Eagles concert. But Ticketmaster won't offer a refund. Is there a way to get her money back in the long run? In October of 2019, I bought tickets for the Eagles at the Chase Center in San Francisco for an April 2020 concert. Obviously, that didn't happen. The concert was rescheduled for this spring and then rescheduled again for Oct. 22, 2021. That seemed fine, but then we were hit by the delta variant. My daughter, who is to accompany me to the concert,...
When Noreen O'Donnell books a hotel stay at Legoland New York Theme Park & Resort, she's promised that it includes theme park tickets. So why does she have to pay extra for them? I booked a visit to Legoland New York Theme Park & Resort based on an offer I received from the theme park for its October Brick-or-Treat hotel and park combo package. I paid the quoted price, but they sent a follow-up email that I wasn't charged for park tickets, and I had two options: pay up or cancel. Multiple calls...
Lynne Larkin wants a refund or credit for tickets to an NFL game she purchased through Ticketmaster. The reason: The stadium changed its health protocols. But is that a valid reason? I'm trying to get a refund or credit for NFL tickets I had to cancel. Earlier this year, I purchased tickets to the New Orleans Saints vs. Green Bay Packers game in Jacksonville, Fla. The Ticketmaster site said to check each venue website for what safety measures will be in place for each event. The TIAA Stadium...
Kay Nelson's Canadian rail tour gets canceled after the pandemic outbreak. But the tour operator has given itself permission to keep her money and offer only an expiring voucher. Can she get a refund instead? I need your help getting a refund of $6,339 for a Canadian rail tour from Rocky Mountaineer. Our package included airport, train and hotel transfers, with nights in Calgary, Banff and Vancouver. The trip, which we booked in February 2020 and was scheduled for May 2020, was canceled by the...
TJ Cain is on the hook for two Uber rides she never took. How can she persuade the company to give her a refund? Uber charged me for two trips from Katy, Tex., to Houston that I didn't take. The charges were both for $87 with a $60 tip, for a total of $295. I immediately contacted both Uber and my credit card company. Uber only credited one charge of $87 and claimed I made that reservation from my phone. So I’m responsible for $207. Uber says a fraud specialist reviewed my case. I haven't been t...
Joe Herman decides to try a new airline called Breeze Airways to fly from Hartford to Charleston, S.C. But on his return, the carrier leaves him behind. Is he owed anything? My wife and I flew our first flight with Breeze Airways from Hartford to Charleston, SC, recently. When we arrived at the Charleston airport for our return flight, the airport monitors and the Breeze app on my phone showed the flight delayed, with the gate to be announced. We went to Terminal B to get something to eat and I...
Beth Tananbaum cancels her Hawaii vacation at the height of the pandemic. But Hotels.com will only offer her a voucher for her accommodations -- and it's about to expire. Can she get a refund? I booked a family trip to Hawaii for May of 2020. Then COVID shut everything down. Everyone refunded my money fully except Hotels.com, which issued vouchers for the three rooms I had booked. The vouchers expired before Hawaii even reopened. Then I received an email that they were extending the vouchers to...
When Joshua Rome cancels his dishwasher order from Sears, he hopes for a full refund. But the company wants to issue a partial credit. Can it do that? I need your help. I ordered a dishwasher from Sears recently, but it failed to deliver the appliance twice. I decided to cancel my order and ask for a full refund. I paid for the dishwasher with a combination of $467 from my credit card and $500 from a gift card. After many calls, I received a $467 credit to my credit card. But Sears would only...
Todd Brown's mattress order arrives in pieces from Amerisleep. After waiting months, he just wants a refund. Is that allowed? I ordered a king mattress and frame and paid $3,400 almost three months ago from Amerisleep. After multiple delays from the stated two-week delivery, I received the mattress and one twin frame about a month later. They then said another twin was on the way to "create" a king. I never received the second twin. They then offered to upgrade to their premium frame a few...
When Frontier Airlines cancels Kristy Heer's flight from Minneapolis to Denver, it promises her a prompt refund. So where's her money? Frontier Airlines canceled my flights from Minneapolis to Denver last summer. I requested a refund since the next available flights were significantly later. Consequently, these Frontier flight cancellations qualify passengers for a refund under Department of Transportation regulations. I have spent hours on hold with Frontier and talking to agents. When...
After the Schitt's Creek reunion tour is canceled, Lori Glazer wants a refund for her tickets. But Tickets-Center.com is only offering a credit. Can it do that? In March 2020, I bought two tickets to the Schitt's Creek reunion tour from Tickets-Center.com. The event was postponed, and I heard nothing until today when they said they were giving us a credit of 110 percent. That's not acceptable. The Tickets-Center.com site has a "100 percent guarantee," and I think they should refund my money....
Matt Oyen drops off his Thrifty rental car less than four miles from the right place. The cost: $932. Is that fair? I'm contacting you about a $932 fee added to my car rental bill by Thrifty. The fee is for returning my rental vehicle to the wrong airport terminal in Minneapolis. When I made the reservation I selected Minneapolis−Saint Paul International Airport as the return spot. The whole time I had in my head we would return to the MSP main terminal. I never looked closely at the rental a...
When Scenic River Cruises cancels Winston Bateman's Danube river cruise vacation, his travel agent offers a refund. But it's been months and he's still waiting. My wife and I have been trying to get a refund from Scenic River Cruises for more than eight months. We paid $14,910 for a Danube River cruise from Bucharest to Budapest scheduled for May 2020. That included airfare and an upgrade. We also bought a travel insurance policy. Scenic River Cruises canceled the cruise in early May of 2020....
When Delta Air Lines reschedules Terry Kulka's flight, she wants a refund. But the airline will only offer a credit. Who's right? I had a confirmed round trip flight from San Francisco to New York on Delta Air Lines. The flight was scheduled to depart at 8:30 a.m. A couple of days ago, I received a notice from Delta that Delta changed the flight departure time to 7 in the morning. Seven in the morning? That's ridiculous! I live in Oakland, and my transportation to San Francisco is via BART (Bay...
After Delta Air Lines cancels Alan Rubin's flights to Greece, the airline says it issued a prompt refund to his travel agency. Why won't Skylux Discount Travel pass the money along to him? My wife and I had reservations made by Skylux Discount Travel for a Delta Air Lines flight from San Francisco to Paris and Athens for October 2020. Delta canceled the flight because of COVID-19. I asked for a refund. Delta refunded my fare to Skylux Discount Travel last November. Since then, despite numerous...
The freezer section of Lorra Manuel's new Kenmore Elite refrigerator doesn't work. She wants a replacement, but Sears and a subcontractor called Transformco are taking their time with her case. How can she persuade them to hurry up? I recently bought a Kenmore Elite refrigerator from Sears. I purchased the Master Protection Plan, which extends the coverage on the new appliance. The freezer didn't work. I called Sears and it sent a technician, who replaced a filter and recharged the unit. But...
Chrissie Klinkowski returns her CBD gummies to Green Ape CBD. But the company is taking its time with the refund and wants to charge her a $5 restocking fee. Can it do that? I have a problem with Green Ape CBD. I returned a package of CBD gummies unopened and inside the packaging material they sent it to me in. They have a sneaky policy of recurring deliveries and I returned them because I can’t eat sugar now. When I returned the item, a representative said they would issue a refund for the $75...
After Ekaterina Quinones returns her merchandise to T.J. Maxx, it agrees to a full refund. Then it fails to repay the money. What's going on? I recently bought a clothing item online from T.J. Maxx and returned it in its original condition. I paid online through PayPal. I contacted T.J. Maxx countless times to ask about a refund. First, a representative promised to refund me in "10 to 15 days." Then the company said it would be another five days. Then another five days. Then it was "one to...
Air France canceled Jim Shea's flight during the pandemic. But he's been waiting a year for a refund. Where is it? Last year, I bought tickets to fly from San Francisco to Stockholm on Air France. I booked the tickets through Cook Travel, a travel agency in New York. I paid for the tickets with my credit card. Air France canceled the flight because of the pandemic. Cook Travel promised me a full refund. That was one year ago. Cook Travel has asked me to be patient, but now they are not respondin...
Singapore Airlines promises Rebecca Engelmann a refund for the flights she canceled during the pandemic. She decides to file a credit card dispute. Then things get complicated. Is there a way out? My family and I canceled our airline tickets last year because of COVID-19. Singapore Airlines promised to refund the tickets but said it would take 16 weeks. I filed a credit card dispute with Citibank. Citibank issued a temporary credit for the tickets. A month later Singapore Airlines refunded one...
When Susan Danner cancels her Ireland tour after the COVID-19 outbreak, the operator promises a prompt refund. That was a year ago. Where's her money? Last year, I reserved a tour through Paddywagon, an Irish tour operator. I prepaid $1,219 for a two-day Wild Atlantic Way tour of the Irish countryside. We could not go because of the pandemic. I sent an email canceling the tour in May, more than 28 days before the tour started. Under the terms of the tour, we qualified for a full refund. Paddywag...
Why won't PayPal refund the mysterious $100 donation made from Jon Lau's account? It won't say -- and it won't pay the money, either. Earlier this year, PayPal charged me $100 for a donation to PayPal to a person I did not recognize. I could not find out anything about the person through an online search. I did not make the donation. I disputed the transaction immediately, but PayPal responded with a message that "we've determined there was no unauthorized use." I sent an internal message to Pay...
Cornelia Spiegel asks for and receives a refund for a coat from Saks.com. Then the company charges her for it again. Can she get her money back? Q: I bought a coat from Saks.com last fall. I returned the item, Saks.com confirmed the return and issued a refund to my credit card in late December. But Saks.com then recharged me $959 about a week later for the same item. I have not ordered from Saks.com since the October return and don't know what the new charge is for. I have tried to resolve this...
My husband and I have tickets to see a Ron White show in Minneapolis. We bought the tickets through Ticketmaster. The event has been rescheduled twice because of COVID-19. When we bought the tickets in early 2020, the event was in April 2020, then due to COVID, it was postponed to fall 2020 and again to this spring. All along, we were planning to keep our tickets and go to the rescheduled event. However, in the meantime, I have been diagnosed with Stage 3 breast cancer. We were still planning...
