Make the McKenzie Connection!

Articles written by christopher elliott


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  • TRAVEL TROUBLESHOOTER - July 1

    CHRISTOPHER ELLIOTT|Jul 1, 2021

    Daniel Quinn-Shea's airlines cancel his flights to Lisbon during the pandemic. But Ovago, his online agency, is taking its time with a refund. Q: I booked four airline tickets from Seattle to Lisbon from Ovago, an online travel agency in December 2019. As our travel date approached last May, I became concerned about our flights, so I contacted our airlines (Air Canada and Lufthansa). A representative told us that our flights had been canceled and that I needed to talk to Ovago about a refund. I...

  • Travel troubleshooter

    Christopher Elliott|Jul 1, 2021

    Daniel Quinn-Shea’s airlines cancel his flights to Lisbon during the pandemic. But Ovago, his online agency, is taking its time with a refund. Q: I booked four airline tickets from Seattle to Lisbon from Ovago, an online travel agency in December 2019. As our travel date approached last May, I became concerned about our flights, so I contacted our airlines (Air Canada and Lufthansa). A representative told us that our flights had been canceled and that I needed to talk to Ovago about a refund. I...

  • Christopher Elliott, Elliott Advocacy|Jun 10, 2021

    I canceled my Sears layaway order. Where's my refund? When Aaron Lasenyik cancels his Sears appliance layaway order, the company stalls on a refund. How can he get his money back? Q: I've been trying to get a refund from Sears for months. I had put some appliances on layaway with the first payment due last summer. But I canceled the order after Sears changed its delivery dates two times with no notice. Sears promised me a refund within 10 to 14 business days. It's been more than two months....