Make the McKenzie Connection!
Make the McKenzie Connection!
Sorted by date Results 1 - 25 of 273
Amazon sends Marshall Haney the wrong heater. After he returns it, the company won't refund his money. Where did he go wrong? I purchased a tankless hot water heater from Amazon a month ago. They sent the wrong hot water heater -- propane instead of natural gas. Amazon approved my return, and I sent it back the next week. Amazon received the item but I haven't received a refund yet. I contacted Amazon by chats several times, asking about my refund so I could order a replacement. I've talked to...
Justin Baribeau reserves a hotel room through Booking.com, but when he gets there, they have no record of his reservation. Can he get his money back? I prepaid for two nights in a hotel through Booking.com. But when I arrived, an employee said their confirmation system was down and there was no record of the reservation or ability to accept any reservations from Booking.com. I was unable to use this reservation. I contacted Booking.com immediately and asked for a refund. The company asked for...
Is Martin Griffin's new Samsung TV a lemon? He thinks so, but Samsung's solution is to tell him to buy another TV. Who is right? I purchased a 50-inch Samsung TV. Six months later, the display panel failed. When I called Samsung, they said they couldn't do anything since the TV is out of warranty. I then wrote to the executive contacts you list on your site, and Samsung repaired my TV. I have the receipt for the repair. The display panel failed again last week, and Samsung offered to repair it....
Hertz says Shane Rich rented a car in Cabo San Lucas with two women. He says he wasn't in Mexico at that time. Now the company has suspended his rental privileges. How can he reverse their decision? I rented a car from Hertz in Cabo San Lucas. After that, Hertz placed me on the Do Not Rent List. Hertz claims that I tried to rent a car with a fraudulent ID. I do not understand this since my ID is entirely valid and definitely not fraudulent. I asked for more information, but these were the only...
When Carlye Siegel tries to book two award tickets with Chase points, the transaction fails. Now Chase won't refund the points. Is that allowed? I recently tried to use my Chase points to book an airline ticket on Aeromexico. After seeing and confirming the availability of an award flight on its partner airline, Virgin Atlantic, I made two transfers of 37,000 Chase points to Virgin Atlantic to book the flight. When I went to click "purchase," I received an error message and could not complete...
When Valeria Villacorta's BTS concert is canceled, Ticketmaster promises her a prompt refund. More than three years later, she's still waiting. Is there any way she can get her $654 back? I had tickets to see BTS, but the show was canceled during the pandemic. Since then, I have been going back and forth with Ticketmaster and Bank of America trying to receive my refund. Here's the problem: I had to cancel the debit card that I used to pay for the tickets because I had lost it. Ticketmaster said...
A valve on my gas cooktop, which I bought through Sears, recently broke. A technician from Sears Home Repair showed up a few days later, diagnosed the problem, and placed an order for the parts. Sears required me to pay upfront for the parts and the subsequent repair once the parts showed up. The total came to $827. Sears ordered four valves. Two showed up but the other two were backordered. The backordered parts never arrived, and Sears unilaterally canceled the work order. I only found out...
Arjun Chhabra's Google Play account is frozen because the company suspects him of fraudulent activity. Can he recover the $115 he spent? I purchased $115 in Google Play gift cards to use in their app store. Google keeps flagging my account as fraudulent. Google asked for a bank statement, credit card statement or cell phone bill dated within the last four months, or a photo of the credit or debit card associated with my account. I've sent the information. Google then sends me a message that...
Robert Harris ends up with an Airbnb in a high-crime neighborhood after his first rental falls through. Does he have to accept it, or can he get a refund? I had a long-term Airbnb booked in Washington, D.C. But my host canceled. Airbnb helped me rebook another location with a slight discount. I was just checking the new area out a few days ago when I realized that it is in a really dangerous area, with super-bad murder and auto theft rates, as well as news articles mentioning my street by name....
Julie Stupsker buys two wheelchair-accessible seats for a Bruce Springsteen concert. But the venue moves her seats and now, she can't see anything. Can she get a refund? I paid $3,000 for two wheelchair-accessible seats at a Bruce Springsteen concert recently. They were shown as seats 2 and 4 in the front row, next to the general admission pit. On the interactive seating map, the pit was behind the accessible seats and to the left of the accessible seats. The seats I bought were in the front...
After Iberia Airlines suspends Thomas Kush's $4,005 ticket credit because of security issues, the airline promised to restore his voucher. But it doesn't. How do you get the airline to do what it promised? I canceled a recent flight on Iberia Airlines, and the airline offered me a $4,005 ticket credit, valid until November 4. But when I tried to book a new flight, Iberia rejected the ticket voucher code. After several calls with their customer service, I received an email saying the voucher was...
Kathy Lathrop's new Whirlpool washer makes a loud sound during the spin cycle -- so loud, she's afraid her neighbors can hear it. Why can't the company fix the problem? Two years ago I bought a Whirlpool top-loading washing machine from Lowe's. The spin cycle creates a noise so loud it can be heard all through the house, and probably by neighbors. It is balanced correctly and load sizes and detergent are proper. I’ve had a Whirlpool-authorized technician out three times to fix the problem. On t...
Donna Wells-Boyle's expensive luggage was "destroyed" by Air Canada. Why won't it repair or replace her luggage? And how much does it owe her? Air Canada destroyed my Rimowa suitcase on a recent flight from Toronto to San Francisco. The airline instructed me to send the suitcase to a repair agent in Texas. The agent declared the suitcase unrepairable, despite the fact that they have no contract with Rimowa and no product expertise in that brand. Air Canada then offered me a choice of inferior...
I need someone to give me an honest answer, so when I saw your column in the paper, I thought maybe I can unload what I have on my mind. I live in a small community and work for my father. Several weeks ago I was looking for change to purchase water for the crew, and I know my dad keeps loose change in his desk. As I was looking, I saw a notebook. I know it was none of my business, but what I discovered was a listing of dates and money paid, with some initials and remarks written beside the...
Kenneth Stueben wants Sears to repair his Kenmore trash compactor. He's already paid $436 for the parts and labor, but now Sears can't do the job -- and it won't refund his money. Is that allowed? My Kenmore trash compactor stopped working late last year because the on-off switch malfunctioned. A Sears technician came to my home and said he needed to order a replacement switch. The total charge for the diagnosis, the part and the labor to install it came to $436. The technician asked me to sign...
Why is Sixt charging David Degagne an extra $513 for insurance on his car rental in Portugal And can he get his money back if he never asked for the insurance? Let's find out. I recently rented a car with Sixt through Auto Europe near Lisbon. A few days after I returned the car, I received a charge on my credit card for an extra $513. I was shocked by the amount. I was only expecting charges for the transponder ($17) and tolls ($20). The extras were for optional insurance. Sixt and Auto Europe...
Kathleen Sullivan has $4,000 in fraudulent charges on her Citi Costco Visa. Why won't Citibank help her? I've had 20 fraudulent charges on my Citibank account, and I need your help getting them removed. All of the charges happened six months ago and they were all for an online travel agency called Agoda. I immediately notified Citi as well as Agoda. Citi issued me a new card, but the fraudulent charges continued. It took four new cards before the charges stopped. The charges were all for hotels...
When Joel Revill's ticket purchase on Iberia doesn't go through, a representative advises him to dispute the purchase on his credit card. But now he doesn't have a valid ticket. What should he do? I purchased a ticket from Boston to Madrid on Iberia Airlines through its website but didn't receive confirmation. When I called Iberia, an agent told me he couldn't see the purchase and advised me to dispute the charge with my credit card company, which I did a week later. On the same day, I received...
When Bret Taylor finds a cheaper gaming keyboard online, he asks Amazon if it will price-match. A representative says yes three times, but then the company refuses. Q: I recently went online shopping for a gaming keyboard. I found a SteelSeries APEX 7 Mechanical Gaming Keyboard for $159 on Amazon. I noticed that I could buy it elsewhere for about $32 less. I initiated an online chat with Amazon, asking if they would price-match. A representative told me three separate times, in writing, that Ama...
Air France owes Gilda Souza $23,577 after the airline canceled her flights during the pandemic, and then Souza mistakenly allowed her ticket credit to expire. Can she get a refund? In late 2018, I booked three flights on Air France through American Express for a trip in 2019. I had to cancel the flights and received a one-year ticket credit. I rebooked a 2020 flight to Europe through KLM, an Air France partner. However, in June 2020, KLM canceled the flight at the height of the pandemic. Air...
Saks Fifth Avenue refuses to accept a $10,854 gold ring as a return. The reason: The company says it's damaged. Is Thomas Gunderson stuck with this purchase? I ordered an Origami Crossover Ring In 18K Yellow Gold With Diamonds from Saks Fifth Avenue for $10,854. The ring was too large for my wife. She had it out of the box for literally two minutes. We returned the ring the next day. Saks received the ring, but they sent it back to us, saying it was damaged. We did not damage the ring. We are...
The Miraval Berkshires, an all-inclusive resort in Lenox, Mass., overcharges Dalia Hamzeh by $2,500. Now, it is refusing to answer her emails. How can she get her money back? I booked a weekend trip to the Miraval Berkshires, an all-inclusive resort in Lenox, Mass., in early September last year. It was my best friend's birthday, and my sister would initially join us. She could not make it, so I notified the hotel within the time allowed to modify my reservation without penalty. It would only be...
When Ticketmaster sells Nathaniel Meyer his Grateful Dead tickets, he believes he can resell them. But he can't. Is he stuck with them? Ticketmaster sold me tickets to Dead & Company: Dead Forever - Live at Sphere that did not indicate transfer or resale restrictions before sale while advertising another category of tickets for the same event that clearly stated that those tickets were nontransferable. The comparison of the two ticket categories side by side implied that the tickets I purchased...
When Joel Revill's ticket purchase on Iberia doesn't go through, a representative advises him to dispute the purchase on his credit card. But now he doesn't have a valid ticket. What should he do? I purchased a ticket from Boston to Madrid on Iberia Airlines through its website but didn't receive confirmation. When I called Iberia, an agent told me he couldn't see the purchase and advised me to dispute the charge with my credit card company, which I did a week later. On the same day, I received...
Kathleen Sullivan has $4,000 in fraudulent charges on her Citi Costco Visa. Why won't Citibank help her? I've had 20 fraudulent charges on my Citibank account, and I need your help removing them. The charges happened six months ago, and they were all for an online travel agency called Agoda. I immediately notified Citi and Agoda. Citi issued me a new card, but the fraudulent charges continued. It took four new cards before the charges stopped. The charges were all for hotels in and around...
