Brian O'Leary wants to see Bruno Mars in Chicago, but Ticketmaster claims there's no accessible seating left-even though resellers have plenty of inventory. Can a consumer advocate help this 68-year-old fan get to the show?
Jay Catelli's Alfa Romeo dashboard is defective. He has a warranty that covers interior damage, but the company says his specific part is on a secret exclusion list. Can he get the $14,000 repair covered?
StubHub insists a Rick Springfield concert has been postponed, but the show actually takes place. Can a customer get a refund even if the company's computer thinks the band hasn't taken the stage yet?
Stephen Stein arrives at his hotel for a family gathering only to find his reservation missing. Booking.com promises to cover the extra cost of a new room but then traps him in a cycle of endless paperwork. Is there a way out?
When Debbie McNulty discovers a surprise $179 charge on her credit card from Furnished Finder, she immediately asks for a refund. Why is the company trying to keep her money?
David Melton faces a frustrating problem when two fraudulent charges for sports tickets totaling $1,855 hit his PayPal account. His initial disputes with PayPal and American Express fail. Is there any way to reverse the charges?
After an airline delay leaves him stranded in Phoenix, Michael Damarino rents a car to finish his trip. But American Airlines voids his refundable ticket because he's technically a "no-show." Can he get his money back?
UPS declares Lina Mahmoud's $687 package lost, but Michael Kors refuses to refund her, playing a frustrating game of corporate hot potato. How does she get her money back?
Karen Plaskon's refrigerator breaks under her Sears Master Protection Agreement, and Sears approves a replacement. But after months of delays, canceled orders, and endless excuses, she's still without a working fridge. Can a consumer advocate end her six-month wait for a resolution?
Mark Christensen sells two-day Metallica concert tickets on StubHub and follows all the rules. But when the buyer gets confused, StubHub sides with them, costing Christensen not only his sales proceeds but also charging him for the buyer's new tickets. Can he undo this $1,782 injustice?