Make the McKenzie Connection!

Articles from the November 14, 2024 edition


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  • Iberia told me to file a credit card chargeback. Now I don't have a ticket!

    Christopher Elliott|Nov 14, 2024

    When Joel Revill's ticket purchase on Iberia doesn't go through, a representative advises him to dispute the purchase on his credit card. But now he doesn't have a valid ticket. What should he do? I purchased a ticket from Boston to Madrid on Iberia Airlines through its website but didn't receive confirmation. When I called Iberia, an agent told me he couldn't see the purchase and advised me to dispute the charge with my credit card company, which I did a week later. On the same day, I received...

  • Why won't Citi remove these fraudulent charges from my card?

    Christopher Elliott|Nov 14, 2024

    Kathleen Sullivan has $4,000 in fraudulent charges on her Citi Costco Visa. Why won't Citibank help her? I've had 20 fraudulent charges on my Citibank account, and I need your help getting them removed. All of the charges happened six months ago and they were all for an online travel agency called Agoda. I immediately notified Citi as well as Agoda. Citi issued me a new card, but the fraudulent charges continued. It took four new cards before the charges stopped. The charges were all for hotels...