Make the McKenzie Connection!
Make the McKenzie Connection!
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I need someone to give me an honest answer, so when I saw your column in the paper, I thought maybe I can unload what I have on my mind. I live in a small community and work for my father. Several weeks ago I was looking for change to purchase water for the crew, and I know my dad keeps loose change in his desk. As I was looking, I saw a notebook. I know it was none of my business, but what I discovered was a listing of dates and money paid, with some initials and remarks written beside the...
Kenneth Stueben wants Sears to repair his Kenmore trash compactor. He's already paid $436 for the parts and labor, but now Sears can't do the job -- and it won't refund his money. Is that allowed? My Kenmore trash compactor stopped working late last year because the on-off switch malfunctioned. A Sears technician came to my home and said he needed to order a replacement switch. The total charge for the diagnosis, the part and the labor to install it came to $436. The technician asked me to sign...
Why is Sixt charging David Degagne an extra $513 for insurance on his car rental in Portugal And can he get his money back if he never asked for the insurance? Let's find out. I recently rented a car with Sixt through Auto Europe near Lisbon. A few days after I returned the car, I received a charge on my credit card for an extra $513. I was shocked by the amount. I was only expecting charges for the transponder ($17) and tolls ($20). The extras were for optional insurance. Sixt and Auto Europe...
ACROSS 1. Figaro's solo, e.g. 5. Not sin, as in math 8. Designer Laroche 11. Pi-meson 12. Cut, like a log 13. *Telephobia, or fear of this device 15. "He's Just Not That ____ You", movie 16. 2D measurement 17. Gives a helping hand 18. *Ludomania, obsession with ____ 20. Therefore 21. Poetic feet 22. Accident 23. *____mania, obsession with wealth and power 26. Type of throw, in baseball 30. Miner's load 31. Member of Round Table 34. Quartet minus one 35. Spacious 37. Last word of "America the...
I am wondering if this is fair? I work and my employment benefits include life insurance. My husband came to watch me sign him as beneficiary. He then took out family insurance through his bank and showed me a page of the insurance form stating if he dies I am his beneficiary. Later I heard him on the phone with his daughter telling her she and her brother were his beneficiaries. They are grown and married, with well-paying jobs. Is this fair? When I asked him about this, he said it was not...
Kathleen Sullivan has $4,000 in fraudulent charges on her Citi Costco Visa. Why won't Citibank help her? I've had 20 fraudulent charges on my Citibank account, and I need your help getting them removed. All of the charges happened six months ago and they were all for an online travel agency called Agoda. I immediately notified Citi as well as Agoda. Citi issued me a new card, but the fraudulent charges continued. It took four new cards before the charges stopped. The charges were all for hotels...
When Joel Revill's ticket purchase on Iberia doesn't go through, a representative advises him to dispute the purchase on his credit card. But now he doesn't have a valid ticket. What should he do? I purchased a ticket from Boston to Madrid on Iberia Airlines through its website but didn't receive confirmation. When I called Iberia, an agent told me he couldn't see the purchase and advised me to dispute the charge with my credit card company, which I did a week later. On the same day, I received...
ACROSS 1. QA's focus, pl. 5. "Swan Lake" steps 8. Evite request, acr. 12. Long stories 14. Final, abbr. 15. Opposite of neo- 16. Synagogue scroll 17. Poseidon's domain 18. One-eighty 19. *Mary Poppins and Maria von Trapp 21. *Vivian Ward and Erin Brockovich 23. Kum Ba follower 24. Cry out loud 25. Stolen, slangily 28. Greek salad cheese 30. Popular clubs of the 1970s 35. Chimpanzees, e.g. 37. Porcine fat 39. Great divide 40. Cat o'how many tails? 41. Podium, pl. 43. Dead against 44. Work the...
I am writing from the UK to thank you for the first bit of advice that has ever made sense to me. I have lived for many years with a "good" man who has provided me financial security and the sort of life I dreamed of living. Unfortunately, I knew that although I cared about him and we had similar interests and life values, I didn't truly love him. I spent the best part of 20 years trying to make this marriage work. I perfected the art of being a wife, mother, and lover. The truth, though, was...
When Bret Taylor finds a cheaper gaming keyboard online, he asks Amazon if it will price-match. A representative says yes three times, but then the company refuses. Q: I recently went online shopping for a gaming keyboard. I found a SteelSeries APEX 7 Mechanical Gaming Keyboard for $159 on Amazon. I noticed that I could buy it elsewhere for about $32 less. I initiated an online chat with Amazon, asking if they would price-match. A representative told me three separate times, in writing, that Ama...
Air France owes Gilda Souza $23,577 after the airline canceled her flights during the pandemic, and then Souza mistakenly allowed her ticket credit to expire. Can she get a refund? In late 2018, I booked three flights on Air France through American Express for a trip in 2019. I had to cancel the flights and received a one-year ticket credit. I rebooked a 2020 flight to Europe through KLM, an Air France partner. However, in June 2020, KLM canceled the flight at the height of the pandemic. Air...
I interviewed for an executive assistant position with a new company. The job involves working for three of the company's vice-presidents. After I was chosen I was asked to come in and sign an offer letter. The human relations manager told me vacation time was negotiable. The offer gave me two weeks after 90 days. I asked for three. The human relations manager then spoke to the senior vice-president, a man who is to be my direct supervisor. When he questioned her, he asked if she told me two...
Tom and I have been in a relationship for well over a year. We're very much in love, and we've discussed moving in together more than a few times. We are both 19-year-old college students, have no siblings, and come from single-parent homes. My mother and I have a reasonably strong relationship; our family is devoutly Catholic. Although I was raised to share the same values as my mother, Tom and I have put a lot of thought into moving in together, and we are currently trying to rent a...
Saks Fifth Avenue refuses to accept a $10,854 gold ring as a return. The reason: The company says it's damaged. Is Thomas Gunderson stuck with this purchase? I ordered an Origami Crossover Ring In 18K Yellow Gold With Diamonds from Saks Fifth Avenue for $10,854. The ring was too large for my wife. She had it out of the box for literally two minutes. We returned the ring the next day. Saks received the ring, but they sent it back to us, saying it was damaged. We did not damage the ring. We are...
The Miraval Berkshires, an all-inclusive resort in Lenox, Mass., overcharges Dalia Hamzeh by $2,500. Now, it is refusing to answer her emails. How can she get her money back? I booked a weekend trip to the Miraval Berkshires, an all-inclusive resort in Lenox, Mass., in early September last year. It was my best friend's birthday, and my sister would initially join us. She could not make it, so I notified the hotel within the time allowed to modify my reservation without penalty. It would only be...
