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  • TRAVEL TROUBLESHOOTER - Jan. 6

    Christopher Elliott|Jan 6, 2022

    When Noreen O'Donnell books a hotel stay at Legoland New York Theme Park & Resort, she's promised that it includes theme park tickets. So why does she have to pay extra for them? I booked a visit to Legoland New York Theme Park & Resort based on an offer I received from the theme park for its October Brick-or-Treat hotel and park combo package. I paid the quoted price, but they sent a follow-up email that I wasn't charged for park tickets, and I had two options: pay up or cancel. Multiple calls...

  • Direct Answers - Dec. 30

    Wayne and Tamara|Dec 30, 2021

    I am 50 and was married to my first husband for 18 years. We had one daughter. Most of this time I was a housewife or worked in a family business until it was sold. For the last 10 years of our marriage, my husband was a frustrated, unrecognized "writer" waiting to be discovered. I decided to wear the pants in the family. When our daughter entered junior high, I went on overseas assignment, was swept off my feet, and within two years married my second husband. He is from the Middle East and a...

  • PROBLEM SOLVED - Dec. 30

    Christopher Elliott|Dec 30, 2021

    Lynne Larkin wants a refund or credit for tickets to an NFL game she purchased through Ticketmaster. The reason: The stadium changed its health protocols. But is that a valid reason? I'm trying to get a refund or credit for NFL tickets I had to cancel. Earlier this year, I purchased tickets to the New Orleans Saints vs. Green Bay Packers game in Jacksonville, Fla. The Ticketmaster site said to check each venue website for what safety measures will be in place for each event. The TIAA Stadium...

  • TRAVEL TROUBLESHOOTER - Dec. 30

    Christopher Elliott|Dec 30, 2021

    Kay Nelson's Canadian rail tour gets canceled after the pandemic outbreak. But the tour operator has given itself permission to keep her money and offer only an expiring voucher. Can she get a refund instead? I need your help getting a refund of $6,339 for a Canadian rail tour from Rocky Mountaineer. Our package included airport, train and hotel transfers, with nights in Calgary, Banff and Vancouver. The trip, which we booked in February 2020 and was scheduled for May 2020, was canceled by the...

  • Crossword - Dec. 30

    Statepoint Media|Dec 30, 2021

    ACROSS 1. *Lettuce variety 5. Drivel 8. *CafÈ alternative 11. *Cantina cooker 12. *Waldorf salad ingredient 13. Animal trail 15. Radio knob 16. Hurry up, acr. 17. One who accepts the offer 18. *Anise-flavored spirit 20. "Happily ____ after" 21. Operatic solos 22. ____ Air in L.A. 23. Hairy vertebrate 26. Freed 30. In the past 31. Small type of drum 34. *Wine in Italy 35. Charleston, e.g. 37. Chow down 38. a.k.a. honey badger 39. Wet nurse 40. HervÈ Villechaize on "Fantasy Island" 42. E...

  • FOOD & DRINK - Solution

    Statepoint Media|Dec 30, 2021

  • Sudoku - Dec. 30

    Dec 30, 2021

  • Sudoku - Dec. 30 - Solution

    Statepoint Media|Dec 30, 2021

  • JP Doodles

    Barry McWilliams|Dec 23, 2021

  • Direct Answers - Dec. 23

    Wayne and Tamara Mitchell|Dec 23, 2021

    My husband recently asked me for a divorce. I don't want one. In the past he told me things he would like us to work on. Time went on and I thought everything was going great. Then he came back from a three month job-related trip and acted distant. Days went by and there was no talking, so I snooped in his email and found love letters from another woman. I confronted him. He told me he wanted to leave me, but not for her. We have two kids. I think we can work things out, but he doesn't think...

  • TRAVEL TROUBLESHOOTER - Dec. 23

    Christopher Elliott|Dec 23, 2021

    TJ Cain is on the hook for two Uber rides she never took. How can she persuade the company to give her a refund? Uber charged me for two trips from Katy, Tex., to Houston that I didn't take. The charges were both for $87 with a $60 tip, for a total of $295. I immediately contacted both Uber and my credit card company. Uber only credited one charge of $87 and claimed I made that reservation from my phone. So I’m responsible for $207. Uber says a fraud specialist reviewed my case. I haven't been t...

  • PROBLEM SOLVED - Dec. 23

    Christopher Elliott|Dec 23, 2021

    Joe Herman decides to try a new airline called Breeze Airways to fly from Hartford to Charleston, S.C. But on his return, the carrier leaves him behind. Is he owed anything? My wife and I flew our first flight with Breeze Airways from Hartford to Charleston, SC, recently. When we arrived at the Charleston airport for our return flight, the airport monitors and the Breeze app on my phone showed the flight delayed, with the gate to be announced. We went to Terminal B to get something to eat and I...

  • Sudoku - Dec. 23

    Statepoint Media|Dec 23, 2021

  • Sudoku - Dec. 23 Solution

    Statepoint Media|Dec 23, 2021

  • Crossword - Dec. 23

    Dec 23, 2021

    ACROSS 1. THESE 5. General Services Administration 8. Ex-Miami Heat player Dwyane 12. Pomegranate seed 13. Actor Chris O'____ 14. Pacific Crest Trail walker 15. Country dance formation 16. Wished undone 17. Popeye's sweetie 18. *"Sudden Impact": "Go ahead, ____ ____ ____" 20. Arm part 21. Gold unit 22. Parabola, e.g. 23. San Joaquin Valley city 26. Hangs out with 30. Unit of electrical resistance 31. *"Star Wars": "Stay in ____ formation" 34. Mr. Jinx's (of "Meet the Parents") cry 35. Clay and...

  • MOVIE QUOTES - Solution

    Statepoint Media|Dec 23, 2021

  • Sudoku - Dec. 23

    Statepoint Media|Dec 22, 2021

  • Sudoku - Dec. 23 Solution

    Statepoint Media|Dec 22, 2021

  • JP Doodles

    Barry McWiliams|Dec 16, 2021

  • Direct Answers - Dec. 16

    Wayne and Tamara Mitchell|Dec 16, 2021

    I am a 31-year-old woman who has been married eight years. I have one daughter who is the most important thing in the world to me. The second most important person to me should be my husband, but he's not. Quite a while ago we drifted apart to the point where we were two strangers living in the same house. At the same time, I became friends with a man at work. He is also married. We spent quite a lot of time together over the last four years, and have enjoyed each other's company. Even though I...

  • TRAVEL TROUBLESHOOTER

    Christopher Elliott|Dec 16, 2021

    Beth Tananbaum cancels her Hawaii vacation at the height of the pandemic. But Hotels.com will only offer her a voucher for her accommodations -- and it's about to expire. Can she get a refund? I booked a family trip to Hawaii for May of 2020. Then COVID shut everything down. Everyone refunded my money fully except Hotels.com, which issued vouchers for the three rooms I had booked. The vouchers expired before Hawaii even reopened. Then I received an email that they were extending the vouchers to...

  • PROBLEM SOLVED

    Christopher Elliott.|Dec 16, 2021

    When Joshua Rome cancels his dishwasher order from Sears, he hopes for a full refund. But the company wants to issue a partial credit. Can it do that? I need your help. I ordered a dishwasher from Sears recently, but it failed to deliver the appliance twice. I decided to cancel my order and ask for a full refund. I paid for the dishwasher with a combination of $467 from my credit card and $500 from a gift card. After many calls, I received a $467 credit to my credit card. But Sears would only...

  • JP Doodles

    Barry McWilliams|Dec 9, 2021

  • PROBLEM SOLVED - Dec. 9

    Christopher Elliott|Dec 9, 2021

    Todd Brown's mattress order arrives in pieces from Amerisleep. After waiting months, he just wants a refund. Is that allowed? I ordered a king mattress and frame and paid $3,400 almost three months ago from Amerisleep. After multiple delays from the stated two-week delivery, I received the mattress and one twin frame about a month later. They then said another twin was on the way to "create" a king. I never received the second twin. They then offered to upgrade to their premium frame a few...

  • Direct Answers - Dec. 9

    Wayne and Tamara Mitchell|Dec 9, 2021

    For about three years my wife has been working late and staying out until three or four in the morning with her coworkers. During the past four years, I have had four major operations for cancer. I am fine now, but it seems like the only time we see each other is when she leaves for work in the morning. About two months ago I got a phone call from a lady who said her husband was sleeping with my wife. I didn't believe it. She said she had proof, but I still didn't believe it. My wife denied it,...

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