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  • Help! Iberia suspended my $4,005 ticket credit

    Christopher Elliott|Dec 5, 2024

    After Iberia Airlines suspends Thomas Kush's $4,005 ticket credit because of security issues, the airline promised to restore his voucher. But it doesn't. How do you get the airline to do what it promised? I canceled a recent flight on Iberia Airlines, and the airline offered me a $4,005 ticket credit, valid until November 4. But when I tried to book a new flight, Iberia rejected the ticket voucher code. After several calls with their customer service, I received an email saying the voucher was...

  • MANIAS AND PHOBIAS

    Dec 5, 2024

    ACROSS 1. Figaro's solo, e.g. 5. Not sin, as in math 8. Designer Laroche 11. Pi-meson 12. Cut, like a log 13. *Telephobia, or fear of this device 15. "He's Just Not That ____ You", movie 16. 2D measurement 17. Gives a helping hand 18. *Ludomania, obsession with ____ 20. Therefore 21. Poetic feet 22. Accident 23. *____mania, obsession with wealth and power 26. Type of throw, in baseball 30. Miner's load 31. Member of Round Table 34. Quartet minus one 35. Spacious 37. Last word of "America the...

  • MANIAS AND PHOBIAS - Solution

    Dec 5, 2024

  • Sudoku, December 5

    Dec 5, 2024

  • Sudoku, December 5 - Solution

    Dec 5, 2024

  • JP Doodles

    Barry McWilliams|Nov 28, 2024

  • Not Seaworthy

    Wayne and Tamara Mitchell|Nov 28, 2024

    I have a question that may be something I alone can answer, but perhaps you can assist. Here's hoping. I love my boyfriend. He is a wonderful man, with a great heart and soul. No one else could care for me as deeply as he does. We've been together three years, and although marriage has been brought up in passing, we've never discussed it at length. It's reached the point I feel if I am not going to marry him, I should let him go. He hasn't pressured me, asked about forever, or anything of that...

  • My Whirlpool washer is too loud! Can you help me get it fixed?

    Christopher Elliott|Nov 28, 2024

    Kathy Lathrop's new Whirlpool washer makes a loud sound during the spin cycle -- so loud, she's afraid her neighbors can hear it. Why can't the company fix the problem? Two years ago I bought a Whirlpool top-loading washing machine from Lowe's. The spin cycle creates a noise so loud it can be heard all through the house, and probably by neighbors. It is balanced correctly and load sizes and detergent are proper. I’ve had a Whirlpool-authorized technician out three times to fix the problem. On t...

  • Air Canada destroyed my suitcase. Can you make it pay?

    Christopher Elliott|Nov 28, 2024

    Donna Wells-Boyle's expensive luggage was "destroyed" by Air Canada. Why won't it repair or replace her luggage? And how much does it owe her? Air Canada destroyed my Rimowa suitcase on a recent flight from Toronto to San Francisco. The airline instructed me to send the suitcase to a repair agent in Texas. The agent declared the suitcase unrepairable, despite the fact that they have no contract with Rimowa and no product expertise in that brand. Air Canada then offered me a choice of inferior...

  • MANIAS AND PHOBIAS

    Nov 28, 2024

    ACROSS 1. Figaro's solo, e.g. 5. Not sin, as in math 8. Designer Laroche 11. Pi-meson 12. Cut, like a log 13. *Telephobia, or fear of this device 15. "He's Just Not That ____ You", movie 16. 2D measurement 17. Gives a helping hand 18. *Ludomania, obsession with ____ 20. Therefore 21. Poetic feet 22. Accident 23. *____mania, obsession with wealth and power 26. Type of throw, in baseball 30. Miner's load 31. Member of Round Table 34. Quartet minus one 35. Spacious 37. Last word of "America the...

  • MANIAS AND PHOBIAS - Solution

    Nov 28, 2024

  • Sudoku, November 28

    Nov 28, 2024

  • Sudoku, November 28 - Solution

    Nov 28, 2024

  • JP Doodles

    Barry McWlliams|Nov 21, 2024

  • Unlawful Search

    Christopher Elliott|Nov 21, 2024

    I need someone to give me an honest answer, so when I saw your column in the paper, I thought maybe I can unload what I have on my mind. I live in a small community and work for my father. Several weeks ago I was looking for change to purchase water for the crew, and I know my dad keeps loose change in his desk. As I was looking, I saw a notebook. I know it was none of my business, but what I discovered was a listing of dates and money paid, with some initials and remarks written beside the...

  • Sears can't repair my Kenmore trash compactor. Can you get my money back?

    Christopher Elliott|Nov 21, 2024

    Kenneth Stueben wants Sears to repair his Kenmore trash compactor. He's already paid $436 for the parts and labor, but now Sears can't do the job -- and it won't refund his money. Is that allowed? My Kenmore trash compactor stopped working late last year because the on-off switch malfunctioned. A Sears technician came to my home and said he needed to order a replacement switch. The total charge for the diagnosis, the part and the labor to install it came to $436. The technician asked me to sign...

  • Sixt charged me an extra $513 for car rental insurance -- but I never asked for it!

    Christopher Elliott|Nov 21, 2024

    Why is Sixt charging David Degagne an extra $513 for insurance on his car rental in Portugal And can he get his money back if he never asked for the insurance? Let's find out. I recently rented a car with Sixt through Auto Europe near Lisbon. A few days after I returned the car, I received a charge on my credit card for an extra $513. I was shocked by the amount. I was only expecting charges for the transponder ($17) and tolls ($20). The extras were for optional insurance. Sixt and Auto Europe...

  • MANIAS AND PHOBIAS

    Nov 21, 2024

    ACROSS 1. Figaro's solo, e.g. 5. Not sin, as in math 8. Designer Laroche 11. Pi-meson 12. Cut, like a log 13. *Telephobia, or fear of this device 15. "He's Just Not That ____ You", movie 16. 2D measurement 17. Gives a helping hand 18. *Ludomania, obsession with ____ 20. Therefore 21. Poetic feet 22. Accident 23. *____mania, obsession with wealth and power 26. Type of throw, in baseball 30. Miner's load 31. Member of Round Table 34. Quartet minus one 35. Spacious 37. Last word of "America the...

  • MANIAS AND PHOBIAS - Solution

    Nov 21, 2024

  • Sudoku, November 21

    Nov 21, 2024

  • Sudoku, November 21 - Solution

    Nov 21, 2024

  • JP Doodles

    Barry McWilliams|Nov 14, 2024

  • Liar, Liar

    Wayne and Tamara Mitchell|Nov 14, 2024

    I am wondering if this is fair? I work and my employment benefits include life insurance. My husband came to watch me sign him as beneficiary. He then took out family insurance through his bank and showed me a page of the insurance form stating if he dies I am his beneficiary. Later I heard him on the phone with his daughter telling her she and her brother were his beneficiaries. They are grown and married, with well-paying jobs. Is this fair? When I asked him about this, he said it was not...

  • Why won't Citi remove these fraudulent charges from my card?

    Christopher Elliott|Nov 14, 2024

    Kathleen Sullivan has $4,000 in fraudulent charges on her Citi Costco Visa. Why won't Citibank help her? I've had 20 fraudulent charges on my Citibank account, and I need your help getting them removed. All of the charges happened six months ago and they were all for an online travel agency called Agoda. I immediately notified Citi as well as Agoda. Citi issued me a new card, but the fraudulent charges continued. It took four new cards before the charges stopped. The charges were all for hotels...

  • Iberia told me to file a credit card chargeback. Now I don't have a ticket!

    Christopher Elliott|Nov 14, 2024

    When Joel Revill's ticket purchase on Iberia doesn't go through, a representative advises him to dispute the purchase on his credit card. But now he doesn't have a valid ticket. What should he do? I purchased a ticket from Boston to Madrid on Iberia Airlines through its website but didn't receive confirmation. When I called Iberia, an agent told me he couldn't see the purchase and advised me to dispute the charge with my credit card company, which I did a week later. On the same day, I received...

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