Make the McKenzie Connection!
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Jan Hustler lost her AAA homeowner's insurance because she didn't repair her roof on time. But the company didn't tell her about the requirement until it was too late. Can she get her insurance coverage back? Q: I recently received a notification from AAA, my home insurance company, that it would not renew my coverage for this year. The reason? The AAA underwriting department said my roof had "exceeded its useful life” and needed to be replaced by September. AAA said I could reapply for a h...
Hiking, shooting hoops at McKenzie’s basketball courts, or playing golf at his favorite course, Tokatee, were all fond recollections for Cody Farr-Baenziger. He grew up on the McKenzie River 20 years ago and admits it was a unique and memorable experience. Although his family later relocated to central Oregon, and he moved to Portland to begin a new career, he says he has always wanted to return to those roots. His mother, Toni, was a therapist with McKenzie School District, and his father, B...
Ihave been married to a wonderfully grounded woman for nine years, and we have two young children. The problem? My mother-in-law lives from crisis to crisis. She claims to have a "plan," but it is always wrong, and my wife and I are constantly picking up the pieces. A one-year experiment of her living with us became a stressful five-year stay. We are financially stable, but our oldest child is a special needs child who is draining our financial resources at a healthy clip. When our second child...
After American Queen Voyages changes Terrance Hardy's arrival port, the cruise line agrees to cover his additional flight expenses. But more than a year later, there's still no refund check. What's going on? My wife Judy and I booked a cruise on American Queen Voyages two years ago. The trip on the American Countess was scheduled to depart Chattanooga, Tenn., last fall. Four days before our departure, we received a notice from American Queen Voyages that our final destination had been changed...
Yilun Liu canceled her Sears dishwasher order three months ago. But the company is still holding her $540. Will she ever get a refund? I canceled a dishwasher order after Sears repeatedly delayed the delivery and installation. It's been two months, and I still have not received my refund for the canceled order. I've called, emailed, and chatted online with Sears, which repeatedly promised a refund in 7 to 10 days. Every time the ten days were up, I followed up because I still did not see the ref...
ACROSS 1. Swell up 6. Pendulum's path 9. Type of salmon 13. *Steve Miller Band: "I want to fly like an ____" 14. Simon & Garfunkel, e.g. 15. Popular winter boot brand 16. Ohio city 17. Lodge 18. Squirrel away 19. *Glenn Frey: "The pressure's high just to stay alive 'cause ____ ____ is on" 21. *John Travolta in "Grease": "I got ____, they're multiplyin'" 23. Automated teller 24. Clarified butter 25. Bad-mouth, slangily 28. Stag 30. Tartans 35. "I'm ____ you!" 37. Commies 39. Monocot's alternative...
I am sitting here so unsure of what to do anymore. I've never asked anyone for help of this type, as many people come to me for answers. I am a social worker and my husband is a psychologist. We should have the answers, but we just don't. We have been married 10 years and have an 8-year-old daughter. The problem as I see it is my husband refuses to help out at home. He will not do anything associated with domestic work. He does not mow the lawn. What he does is work a full-time job, play music i...
Jared Hakimi finds a $150 charge on his credit card after a Lyft ride. Is that allowed -- and will the charge stick? I took a Lyft recently in New York. I did not damage the vehicle, but after the ride, Lyft charged me a $150 damage fee. Initially, my bank flagged the charge as fraud. However, when I contacted Lyft and asked for an explanation, the company claimed I caused damage to the car. Lyft also sent photos that the company said the driver had shared. I did not cause any damage...
Sue Maier's sister sends her luggage to London via UPS, but the package misses her by a day. Can she get her money back for the shipping costs? I'm hoping you can help me obtain a refund from United Parcel Service. It's for a shipping fee that my sister paid to UPS to send me a package containing the contents of a backpack that I accidentally left behind when she drove me to the airport to board a flight to London. My sister shipped the contents of the backpack to the address of my hotel in Lond...
ACROSS 1. College cadet program 5. Comedian Schumer 8. Not square 11. October birthstone 12. Dueling weapon 13. FlambÈ 15. Capital of Azerbaijan 16. Rugged rock 17. Actress Vergara 18. *What many chicks are doing in spring 20. "Me and Bobby McGee" singer-songwriter 21. *What the weather does in spring across the U.S. 22. Make a seam 23. Old name for 5-iron in golf 26. Facing 30. 20s dispenser 31. Bodily fluids 34. Steak choice 35. Dungeness and snow, e.g. 37. "Chapter" in history 38. African...
I have a mother who is constantly yelling at me for the smallest things, regardless of whether or not it is my fault. She tells me how hopeless I am, even though I get really good grades and excel in all my extracurricular activities. Whenever I defend myself, she tells me I have an attitude problem. She puts words in my mouth and denies anything she ever did wrong. She told me she is going to kick me out of the house because she thought I was rebellious. She doesn't even know what that means...
After Elaine Simmons' flight reservation is lost, she pays an extra $1,796 to get to her NCL cruise. Why won't the cruise line help her recover the money? Q: I recently took a Western Mediterranean cruise with my family, which included flight arrangements made through Norwegian Cruise Line (NCL). On the morning before our scheduled departure, we tried to check in online, but the first leg of our flight was not showing up on the Delta Air Lines app. We contacted the NCL air department. A...
Carolyn Hoke has been waiting more than a year for her refund from American Queen Voyages for a canceled cruise. Why is it taking so long -- and how can she speed up the process? I booked a seven-night river cruise from St. Louis to Minneapolis with American Queen Voyages. But it was canceled in November 2022. I requested a full refund, but as of today, I have not received it. The American Queen Voyages representatives are very apologetic when I call them. I've escalated my request to the...
ACROSS 1. Window addition? 6. Huge software company 9. Spill the beans 13. Watcher 14. Acronym, abbr. 15. Words to live by 16. Ocean-dwelling ____ ray 17. Polynesian necklace 18. "Once upon a midnight dreary" bird 19. *Fill-in-the-blanks, March Madness style 21. *"One ____ Moment" 23. Like jalapeÒo 24. Give off 25. Bean counter? 28. *Dominate opponent, slangily 30. *____-elimination tournament 35. Bricklayers' carrier 37. Wood sorrels 39. Jeweler's unit 40. Alight, past tense 41. Swings around...