Make the McKenzie Connection!
Make the McKenzie Connection!
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I've been dating my boyfriend for two years. When our relationship began, I was completely dedicated to him, and he was a complete jerk who fooled around with me more than three times. We both realized it was because we never communicated. Since then we've become best friends and built a strong relationship. However he ogles other women while I'm with him, and it hurts. During one of the times we were broken up, he allowed me to read his journal which explained what he thinks about when he...
Cathy Balsewich's travel advisor offers her a $200 resort credit at a hotel in the Turks & Caicos. Why doesn't it work -- and who is responsible? I wanted to book a trip to the Turks & Caicos last year. My travel advisor recommended Apple Vacations and said it had a promotion that offered a $200 resort credit. I booked the trip, but when we checked out, a hotel representative said the $200 credit was not valid. It had expired the month before we traveled. Apple eventually offered us a $200...
When Alaina Chargois orders an outfit from an online marketplace called Afrikrea, she receives the wrong item. But after she returns it, the merchant doesn't respond -- and it won't refund her $230. What should she do? I ordered a custom outfit from Afrikrea, an online market that sells clothing, jewelry, art, and accessories. I received the shipment, but it wasn't the pattern I ordered and didn't fit. I contacted the seller, who did not respond until I sent an email that the return package was...
I am 22 and the oldest of four children. I have a brother, 17, who is the second oldest. He's been in a "committed relationship" with a girl, also 17, for over two years. However, he is currently speaking on the phone with other girls and going on dates with them. Once a school friend told my brother's girlfriend he was seeing another girl. My brother's girlfriend came to my house, took my brother to the other girl's house, and confronted them both. My brother denied everything and painted...
When Aerolíneas Argentinas changes Christina Skinner's flight schedule by nine hours, she asks the carrier to cancel her ticket and issue a refund. Its response: silence. What should she do? I'm having a problem with a flight refund and need your help. I recently booked a round-trip flight on Aerolíneas Argentinas from Miami to Buenos Aires. The flight was supposed to depart at 5:15 p.m. I received an email from the airline two months before my departure advising me that the flight was now going...
After Laurence Bauman's closet collapses, he hires Beltway Builders to fix it. But soon afterward, the closet collapses again. Now the company wants him to sign a nondisclosure agreement. What's going on? I recently found a contractor on Angi to fix my bedroom closet. I reached out to the recommended company, Beltway Builders, and they sent a man named Texas Greg to give me an estimate. Texas Greg quoted me a crazy price of $1,350 for the job. When I asked why it was so expensive, he said it was...
I recently moved in with a man. We were friends for three years, then we fell in love. We now live together and have two cats. He is the love of my life: wonderful, kind, and caring. He is truly my best friend. The cats are his babies. I love cats, too, but have one problem. The problem is in the bedroom. These cats run the house, climb on the countertops, and lay on the kitchen table. I can live with that, but he thinks they should always be allowed in the bedroom and the door should not be...
After American Airlines downgraded Margarethe Hoenig on her flight from Dallas to Auckland, New Zealand, the airline promised her a partial refund. Then it says it can't. What's going on? I bought two business-class tickets through Chatdeal to fly from Dallas to Auckland on American Airlines. The airline downgraded us to Economy Plus and told us at the gate we would automatically receive a refund from the airline for the price difference within seven days. We also received a $600 voucher from Am...
Steven Tabet cancels his timeshare but doesn't receive a full refund as promised. Why won't Citibank help him? And is there any way to appeal Citibank's decision? I purchased a timeshare while I was on vacation in Mexico. I stayed at the resort for two extra days and received a spa package with the understanding that I would be charged for the value of those items if we rescinded the purchase agreement. I signed the "Membership Activation Letter" that listed the incentives and the associated...
Our daughter, 29, is trying to decide whether to give her ex-boyfriend another chance. After a two year relationship, he cheated on her with his ex-girlfriend. He said he had to find out if his ex was the one. A year later his ex cheated on him, and he went back to our daughter and asked for a second chance. Our daughter was devastated by his infidelity. It was heartbreaking. We sent her to counseling for months. We are distraught about her giving this man a second chance. In her loneliness she...
Ayotunde Fatusin just lost $2,000 after he accidentally transferred it to the wrong person. Bank of America won't reverse the transaction. But should it? I accidentally sent a $2,000 Zelle payment to the wrong phone number through Bank of America, and it went to a random person instead of the person I intended for it to go to. I was able to get the phone number and name of the random person, so I know where it went. I reached out to them and they didn’t reply. I contacted Bank of America and a...
Jacqueline Bartolini spends $992 after ITA Airways loses her luggage. It wants to reimburse her for just $733. She wants the airline to cover everything. Who's right? I recently flew from Rome to Palermo, Italy, on ITA Airways. Unfortunately, my luggage did not. I filed a claim immediately at the Palermo airport. I didn't receive my luggage until the end of my trip, a week later. Since my luggage was missing the entire trip, I had to make purchases, including luggage. My coat was in my...
My father is estranged from my sister and me. When we were very young, he and my mother divorced. He did not pay child support or anything. Recently he came back into town and wants a relationship with us. He says he's changed. He says he is a Christian. He wants to get to know my sister and me better and be allowed to share in his grandchildren's lives. As my sister and I are getting used to the idea of giving him a second chance, he admits to all of us that he cheated on our mother repeatedly...
Airbnb banned River Roberts after he accidentally spilled food on his host's sofa. Will he ever be able to book another rental on Airbnb? I recently stayed at an Airbnb in the United States. While I was there, I spilled food on the sofa. I talked to the host, and he said he would file a claim through Airbnb's insurance. I heard back from Airbnb, which said that after reviewing the available information on my Airbnb account and reservation, it had determined that my account should be removed...
What happened to Roberto Cusato's leg compression system after he gave it to UPS? Amazon doesn't have it, and it is still holding the $756 he paid for the product. I purchased a leg compression system on Amazon that was not what I was expecting. I returned the item almost a month ago via UPS, but Amazon has not received it yet. An Amazon representative told me I needed to wait two more weeks and would not promise me a refund. I am at a loss. This was an expensive item -- it cost $756 -- and I ha...
I'm worried about my sister. She is married with teenage children. She and her husband own a beautiful home on a pond. Three years ago she discovered an 80s "hair band" and started to see them once in a while. We would sometimes go together on weekends to listen to them, but after six months she began to go every Saturday night. I stopped going that often because I, too, have a family. Her other friends also stopped going, saying it was too much. So my sister went alone and found new friends....
Why didn't Jessica Radosevic get her $444 refund from the online travel agency Traveluro? Could it have something to do with the credit card dispute she filed? Last year, I booked a trip to Las Vegas through a site called Traveluro. My airline canceled the flight, and I could not get another flight, so I had to cancel my hotel reservation. I contacted Traveluro, and a representative agreed to cancel my reservation and give me a full refund. But the refund showed up in my account as "pending"...
Fransua Garcia just lost $2,500 after scammers claiming to be from Citibank called her. Can she retrieve her money, which she transferred using Zelle? I recently received various texts about suspicious activities with my bank account. I contacted Citibank to get more information. A Citibank representative told me that nothing was wrong and that my account would be monitored. The representative took all the info regarding those text messages. Later that day, I got a call from a Citibank number,...
When American Airlines changes Neil Gupta's flight from Seattle to Miami, he asks for a refund. The airline suggests it will offer a refund, but then backtracks. Will he ever get his money back? Last year, I booked a flight from Seattle to Miami on American Airlines. The flight was a redeye, leaving at 12:39 a.m. This itinerary was ideal for me because I work late some nights and didn't want my trip to interfere with my schedule. Before my flight, I received an email saying my flight time had...
When Margaretta McKenna upgrades her computer, her Rosetta Stone CD-ROM stops working. Can she upgrade to the new online version for free? I purchased the Rosetta Stone Italian program many years ago. I was using it on my Mac computer. I purchased a new Apple computer, and now my Rosetta Stone is not compatible with the new system. I emailed Rosetta Stone and they offered me three months free on their website. I paid about $450 for the Italian program. Now they evidently have a subscription way...
Our daughter is 27 and has a severe alcohol problem. The last two years have been nightmarish. At last she is in a flat so we have a peaceful home, although my husband and I still brace ourselves waiting to hear of an accident or some other tragedy involving our daughter. Thank God she has no children. The pattern has deteriorated into her drinking 11 or 12 days and then being hospitalized when her body can’t take any more and she goes into withdrawal. We take her to hospital as she has fits w...
My sister is 45 and has had an affair with an old boyfriend from her youth. She says she loves him, he loves her, and they wish to pursue a life together. They are both married, though he is separated. My sister has a wonderful husband who is devoted to her even after discovering the affair. Our families are close, and we are in shock at this heartbreaking news. I believe my sister is going through a midlife crisis. Her husband is still willing to save the marriage, but he is tired of her...
I wrote you about four years ago when my eight-year marriage was ending in divorce. At that time you gave me some great advice about beginning again. After reading the recent letter from Linda and how she "settled" for the wrong man, I felt I had to write an update letter. I can look back now and realize in too many ways, I "settled" in my first marriage. I reaped the results eight years later with a broken heart. After that marriage ended, I chose to live my life to the fullest, to take every...
Why did Valeska Wehr pay twice for her stay at a Marriott property in Boston? And why won't Booking.com, the site through which she made the reservation, help her? I recently reserved and paid for a room at the Marriott Vacation Club Pulse at Custom House, Boston, through Booking.com. I prepaid $1,191 for my accommodations. I received a confirmation that I had booked a room at the property and that I had paid for it. However, when we checked out, my husband paid for the room again -- not realizi...
After Isabel Barne returns two items to Amazon, the online retailer sends her a refund -- and then charges her for one of the items again. Can she get this fixed? I recently bought scuba equipment from Amazon. The items didn't fit properly, so I returned them a week later. Amazon instructed me to print return sheets and take both items to a UPS dropoff. UPS accepted the package and gave me a receipt. Amazon promptly issued refunds to my account for both items. A few weeks later, Amazon charged...
