Make the McKenzie Connection!
Make the McKenzie Connection!
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I interviewed for an executive assistant position with a new company. The job involves working for three of the company's vice-presidents. After I was chosen I was asked to come in and sign an offer letter. The human relations manager told me vacation time was negotiable. The offer gave me two weeks after 90 days. I asked for three. The human relations manager then spoke to the senior vice-president, a man who is to be my direct supervisor. When he questioned her, he asked if she told me two...
Tom and I have been in a relationship for well over a year. We're very much in love, and we've discussed moving in together more than a few times. We are both 19-year-old college students, have no siblings, and come from single-parent homes. My mother and I have a reasonably strong relationship; our family is devoutly Catholic. Although I was raised to share the same values as my mother, Tom and I have put a lot of thought into moving in together, and we are currently trying to rent a...
Janet Stevens has two vouchers for a furniture purchase at Macy's. Why is Macy's refusing to honor them? I bought furniture from Macy's in San Mateo, Calif., over five years ago. I paid for Macy's Worry No More Great Give Back warranties on the sofa and chair. I made no claims during the five-year warranty period, which entitles me to a refund of the full warranty cost. I applied for and was sent two vouchers totaling $396, which could be applied to another furniture purchase from Macy's. I...
Michael Roehricht needs a repair invoice from Enterprise to file a claim with his car insurance company. Why won't the company send him the paperwork? I need your help with an insurance claim. I recently damaged a car I rented through Enterprise while in Germany. In summary, my car insurance company has been requesting a repair invoice from Enterprise for the last two months to close the claim and determine how much to pay them. Enterprise wrote that they would not share additional documentation...
Last night I was going through a bunch of old stuff when I came across a lockbox. I'd never seen it before, and it was locked. Keys were hanging on a hook. I found the key and opened it to find a bunch of love letters to my husband. In it was a picture of a woman. She was black and my husband and I are both white. I was shocked I knew who this woman was. His parents would never have approved. I shut the box and went back to cleaning, only to find another lockbox. I opened it and found letters an...
Amazon has removed all of Susan Deonier's product reviews from the platform, but it won't say why. Is there any way to get these comments restored? I recently received an abrupt, robotic removal of hundreds of customer reviews I've posted on Amazon since 2018. I've also been blocked from posting new reviews. Amazon did not give me a specific reason for this action, and I've received no response to my respectful inquiries from any human at Amazon, including two letters I sent to the Amazon...
Tracy Joselson and her husband booked a Windstar cruise with a promised all-inclusive package. But then the cruise line takes away the package. Can they cancel their cruise? While my husband and I were on a recent Windstar cruise, we made reservations with the onboard cruise coordinator for a seven-night cruise to Costa Rica and Panama next year. As an incentive to sign up for a future cruise, the coordinator promised an additional shipboard credit of $100 per person, and at no extra cost, an...
I'm 27. I've been seeing a married man for three years. I am madly in love and cannot imagine losing him even though I don't have him all to myself now. Every time I've had enough of this tortured relationship and am ready to leave, something happens to keep us closely involved. It is strange. He's been married for 10 years and promised to leave his wife for the last year. Well, about three months ago she found out about us and threatened to call me out at work. Yes, we work together too. There...
Leah Davidson returns her iPhone 11 to a third-party seller on Amazon. But the seller claims the box is empty. Does she still get her money back? I recently bought an iPhone 11 through a third-party seller on Amazon. I returned the phone via UPS, and I have a receipt that verifies the package was delivered. The seller claims it received an empty box. I've shown the seller my receipt, which says there was a phone in the box. The third-party seller keeps asking Amazon to intervene. But Amazon...
Leigh Roberts and her wife book an extra seat on a trip from Orlando, Fla., to Venice, Italy. But United resells the seat to another passenger. Can Roberts get a refund? I booked three nonrefundable airline tickets for my wife and me on United Airlines to fly from Orlando to Rome. United resold the middle seat between us on three of the five flights. I asked for a refund, but United is telling me I can't get my money back since I purchased nonrefundable tickets. But how can they resell the...
I'm 27 and my husband is 41. We've been together since I was 18 and he was 32. I got pregnant when I was 21, then we got married. I knew I never wanted to be with him forever. When I was walking down the aisle, I said to myself, "I can always get a divorce." Little did I know it wouldn't be that easy. Now we have two wonderful kids. He makes good money, and I get to stay home. We have a nice lifestyle. The problem is he makes me sick. I do not love him and do not want to be with him anymore. We...
I am going back and forth with emails and keep getting an automated message about what I said before. I called Amazon, and a representative promised to share my information with the department handling lost freight forwarder information. She said the department would get back to me in 24 to 48 hours. I have heard nothing from Amazon. Have you ever dealt with a situation like this? Can you give me some guidance on this matter? Mirella Veen, Retreat Estate, St. Maarten This is the first case invol...
A travel insurance app may be the last place you'd look when you're concerned about safety. But for experienced travelers, it is becoming a first stop. Take Rasa Urbonaite, who always relies on the Allianz travel insurance app when she travels. It supplies her with safety information about her destination, including places to avoid and notifications of any potential dangers. "My first concern when traveling alone is safety," says Urbonaite, the chief marketing officer for a wedding planning...
I'm in my mid-30s, with a huge problem concerning an ex-girlfriend. This girl I loved and still do. There was a horrible breakup. I haven't spoken to her in a year, but not a day goes by I don't think of her. The breakup was due to my lack of commitment. She wanted marriage and children, and I dragged my feet. We were only together a year and a half, but she wanted to speed things along and I just could not give her what she wanted. After we parted we remained friends. We hung out or went out to...
Linda Carnivale wants her $250 cruise deposit refunded. But now her bank and cruise line are arguing over who is responsible for the money. Does it matter? And can she get her money back? Q: Last year, I canceled a cruise on NCL after paying a $250 deposit. I explained that the credit card used to make the deposit was closed. NCL told me to obtain a letter from Chase confirming the closed account. Once NCL received it, the cruise line said it would send me a check. I followed NCL's instructions....
Why is Quest Diagnostics sending Maria Jacobson a $3,437 bill for her blood test? Her insurance company should cover it -- or should it? In 2022, I went to a Quest Diagnostics location in Issaquah, Wash., for a blood screening test. At the time, I gave an employee my health insurance information. Quest Diagnostics sent me a bill for $3,437. It looks like they didn't use my health insurance information, so I was billed for the full amount. I have contacted Quest Diagnostics repeatedly to get...
I am divorced with two grown daughters in their 20s. Both my ex and I are remarried. He lives in a distant city. Both daughters are married, and one has two boys and the other one boy. My problem is the lack of interest my ex-husband shows in his daughters. My youngest daughter is getting her master's degree and invited her dad to come to her graduation. Also, she bought a new house two years ago and has a little boy, neither of which he has seen. Her invitation to the graduation was greeted...
Catriona Garry misses her flight from Edinburgh to Boston because there's only one ticket agent at the airport. Can she get $1,200 in rebooking fees refunded? I missed my flight from Edinburgh to Dublin because of Aer Lingus’ lack of staffing. There was just one member of its Edinburgh airport staff to check in passengers for all flights that day. This complete lack of personnel resulted in me and more than 20 other passengers waiting over three hours in line to check-in. We all missed our f...
Where's the nightstand Inna Zaychik ordered from Amazon? The company says it's been delivered, but she doesn't have it. Can she get a refund? I ordered a nightstand on Amazon recently, but it was never delivered. I never even got a confirmation email that it was delivered or an image of the package. An Amazon representative confirmed in an online chat that the delivery status was changed to "delivered" by mistake. Yet an Amazon account specialist now claims that it was delivered and refuses to...
Over four years, I've become great friends with a guy in my small community. He moved into town from a large metro area, and we met through common interests--motorcycling, surfing, and boating. We also share the same sense of humor, the same interest in world events, and common interests in just about everything else. He and I, along with our wives, have become close. I knew all along he'd made a considerable amount of money in the cash advance or payday loan business. I know this type of...
When ITA Airways changes Rocco De Mella's plane from Miami to Rome, he loses the seat upgrade he bought. An airline representative promises him a prompt refund. But six months later, the airline still has his money. I flew from Miami to Rome on ITA Airways recently with my wife. I paid an extra $160 for two upgraded seats. ITA Airways changed the type of aircraft, so we were downgraded to economy class. When we checked in, an ITA Airways representative promised we would get a refund. He gave us...
Deirdre Stewart orders six bras online but receives only two -- plus a "hideous" shower curtain. Will PayPal's protection plan help her? I ordered six bras online recently and paid with PayPal. I received two bras that were four sizes too big and a hideous shower curtain. I have been waiting for six weeks for PayPal to refund my money through the PayPal Purchase Protection plan. I’ve supplied every piece of documentation required. I have emailed, messaged, and spoken on the phone with PayPal c...
Carolyn Allen's window seals are melting. And now her door handles are corroded too. Can she get them replaced? And if so, how long should it take? I'm having a problem with a local company, FAS Windows & Doors. In April 2013, I hired the company to install double-paned, hurricane-resistant windows and doors throughout our whole house. But in 2022, we noticed that the seals in the inset mini blinds were melting. I contacted the service department and spoke to a representative, who said the...
Enterprise charges Josephine Donatelli $515 after it discovers a missing head restraint in a rental vehicle. But was it her rental vehicle? Enterprise Rental Car in Munich has charged me for damage to the car I rented last year. But I returned the car exactly as I rented it. Enterprise sent me a letter with a claim more than a month after I returned the car. I wasn’t expecting this email and didn’t read it. A month later, Enterprise charged my credit card $515. Not knowing what the charge was...
I am absolutely nauseous from sadness and grief. My boyfriend leaves me with no alternative but to end our relationship. I know he loves me, but there are times his actions indicate otherwise. We do not live together. He makes an appointment with me and is either hours late or doesn't show up at all, always with some ridiculous excuse. He had to help so-and-so, had to look into this or that, or something I did aggravate him. Yet there is no phone call, no notice. When I express my displeasure,...
