Make the McKenzie Connection!
Make the McKenzie Connection!
Sorted by date Results 26 - 50 of 76
After John Bernath cancels his flight from Amman, Jordan, to Tel Aviv, a Booking.com representative promises him a full refund. So why has he received nothing? Last year, I bought two roundtrip flights from Amman, Jordan, to Tel Aviv through Booking.com. The tickets on Royal Jordanian Airlines were refundable. In November, I called to cancel my tickets and spoke with a Booking.com representative, who said I would get my money back, minus a cancellation fee of about $16, in about two weeks. Two w...
When AT&T cancels Jacob Flores' phone by mistake, he loses his trade-in credits. Now, he can't get them back. What should he do? AT&T canceled my phone by mistake, and I've lost my trade-in credits. The company fixed the problem and ended up crediting me for the full amount of the phone that had to be paid off. But I ended up paying off the balance of another phone. After all of this, the representative who helped me assured me that I would not lose my monthly trade-in credit as long as I didn't...
I've been to a social worker and a marriage counselor. I hope you can offer me some new advice. Two years ago I was very, very sick and beginning to be homebound. I could no longer get my teenage daughter up in the morning or pick her up from school. I would often wait for her to come home from school to find me on the floor, unable to get myself onto the couch. An MRI revealed a growth in my brain. This disturbed my gait and caused havoc like uncontrollable peeing. I could not even walk around...
When United Airlines cancels her husband's flight, it promises Maxine Biggs a prompt refund. So why is she still waiting for her $1,751 six months later? I booked a flight from Salt Lake City to Geneva for my husband through Booking.com. The flight was on United Airlines. United Airlines canceled the flight the night before and offered us a refund. United sent the refund to Booking.com three months later. When I call Booking.com, I just get the runaround and am told they will "look into it." I...
Where is Joan Cassell's iPhone? Gazelle says it sent it back to her, but there's no evidence it was delivered. Whose responsibility is this lost phone? I sent in an iPhone XR to Gazelle (ecoATM), a company that recycles used electronics. Gazelle had offered $120 for my iPhone if it was in good condition. But when Gazelle received the phone, it claimed it had scratches (which is untrue). Gazelle reduced its offer to $105. I declined the offer and asked Gazelle to return the phone. Gazelle claims...
My friend has a crazy personality when she drinks. As I've grown closer to her over the past year I've seen that alcohol transforms her into a completely different person. I've always known she thinks my fiancé is good-looking, but this did not bother me until last night when I went with him to her birthday party. She got extremely intoxicated and started asking my fiancé for hugs. As she hugged him she sometimes slurred that she would like to have his baby. Then she would go off in a c...
Glen Hartness books the wrong night at a La Quinta hotel through the Priceline app. Why won't Priceline refund the erroneous booking? I'm trying to get a refund from Priceline for a booking that, on the surface, appears to not be eligible for a refund. However, it is hard for me to believe that Priceline can keep my money for this mistake. Here's what happened: I booked a room at a La Quinta Hotel in Austin, Texas, for one night. While at the hotel that night, I decided to extend my stay...
Craig McAllister can't see most of his baseball games in Port St. Lucie, Fla. Does he deserve a refund from SeatGeek? I paid SeatGeek $524 for front-row tickets for a spring training game between the Mets and Yankees in Port St. Lucie, Fla. When I got to my seat, I was extremely disappointed. The view was almost completely obstructed by a large ESPN cameraman directly in front of me. He blocked 80 percent of my view. (I have a photo.) The game was completely sold out. We tried watching the game...
I've been dating my boyfriend for two years. When our relationship began, I was completely dedicated to him, and he was a complete jerk who fooled around with me more than three times. We both realized it was because we never communicated. Since then we've become best friends and built a strong relationship. However he ogles other women while I'm with him, and it hurts. During one of the times we were broken up, he allowed me to read his journal which explained what he thinks about when he...
Cathy Balsewich's travel advisor offers her a $200 resort credit at a hotel in the Turks & Caicos. Why doesn't it work -- and who is responsible? I wanted to book a trip to the Turks & Caicos last year. My travel advisor recommended Apple Vacations and said it had a promotion that offered a $200 resort credit. I booked the trip, but when we checked out, a hotel representative said the $200 credit was not valid. It had expired the month before we traveled. Apple eventually offered us a $200...
When Alaina Chargois orders an outfit from an online marketplace called Afrikrea, she receives the wrong item. But after she returns it, the merchant doesn't respond -- and it won't refund her $230. What should she do? I ordered a custom outfit from Afrikrea, an online market that sells clothing, jewelry, art, and accessories. I received the shipment, but it wasn't the pattern I ordered and didn't fit. I contacted the seller, who did not respond until I sent an email that the return package was...
I am 22 and the oldest of four children. I have a brother, 17, who is the second oldest. He's been in a "committed relationship" with a girl, also 17, for over two years. However, he is currently speaking on the phone with other girls and going on dates with them. Once a school friend told my brother's girlfriend he was seeing another girl. My brother's girlfriend came to my house, took my brother to the other girl's house, and confronted them both. My brother denied everything and painted...
When Aerolíneas Argentinas changes Christina Skinner's flight schedule by nine hours, she asks the carrier to cancel her ticket and issue a refund. Its response: silence. What should she do? I'm having a problem with a flight refund and need your help. I recently booked a round-trip flight on Aerolíneas Argentinas from Miami to Buenos Aires. The flight was supposed to depart at 5:15 p.m. I received an email from the airline two months before my departure advising me that the flight was now going...
After Laurence Bauman's closet collapses, he hires Beltway Builders to fix it. But soon afterward, the closet collapses again. Now the company wants him to sign a nondisclosure agreement. What's going on? I recently found a contractor on Angi to fix my bedroom closet. I reached out to the recommended company, Beltway Builders, and they sent a man named Texas Greg to give me an estimate. Texas Greg quoted me a crazy price of $1,350 for the job. When I asked why it was so expensive, he said it was...
I recently moved in with a man. We were friends for three years, then we fell in love. We now live together and have two cats. He is the love of my life: wonderful, kind, and caring. He is truly my best friend. The cats are his babies. I love cats, too, but have one problem. The problem is in the bedroom. These cats run the house, climb on the countertops, and lay on the kitchen table. I can live with that, but he thinks they should always be allowed in the bedroom and the door should not be...
After American Airlines downgraded Margarethe Hoenig on her flight from Dallas to Auckland, New Zealand, the airline promised her a partial refund. Then it says it can't. What's going on? I bought two business-class tickets through Chatdeal to fly from Dallas to Auckland on American Airlines. The airline downgraded us to Economy Plus and told us at the gate we would automatically receive a refund from the airline for the price difference within seven days. We also received a $600 voucher from Am...
Steven Tabet cancels his timeshare but doesn't receive a full refund as promised. Why won't Citibank help him? And is there any way to appeal Citibank's decision? I purchased a timeshare while I was on vacation in Mexico. I stayed at the resort for two extra days and received a spa package with the understanding that I would be charged for the value of those items if we rescinded the purchase agreement. I signed the "Membership Activation Letter" that listed the incentives and the associated...
Our daughter, 29, is trying to decide whether to give her ex-boyfriend another chance. After a two year relationship, he cheated on her with his ex-girlfriend. He said he had to find out if his ex was the one. A year later his ex cheated on him, and he went back to our daughter and asked for a second chance. Our daughter was devastated by his infidelity. It was heartbreaking. We sent her to counseling for months. We are distraught about her giving this man a second chance. In her loneliness she...
Ayotunde Fatusin just lost $2,000 after he accidentally transferred it to the wrong person. Bank of America won't reverse the transaction. But should it? I accidentally sent a $2,000 Zelle payment to the wrong phone number through Bank of America, and it went to a random person instead of the person I intended for it to go to. I was able to get the phone number and name of the random person, so I know where it went. I reached out to them and they didn’t reply. I contacted Bank of America and a...
Jacqueline Bartolini spends $992 after ITA Airways loses her luggage. It wants to reimburse her for just $733. She wants the airline to cover everything. Who's right? I recently flew from Rome to Palermo, Italy, on ITA Airways. Unfortunately, my luggage did not. I filed a claim immediately at the Palermo airport. I didn't receive my luggage until the end of my trip, a week later. Since my luggage was missing the entire trip, I had to make purchases, including luggage. My coat was in my...
My father is estranged from my sister and me. When we were very young, he and my mother divorced. He did not pay child support or anything. Recently he came back into town and wants a relationship with us. He says he's changed. He says he is a Christian. He wants to get to know my sister and me better and be allowed to share in his grandchildren's lives. As my sister and I are getting used to the idea of giving him a second chance, he admits to all of us that he cheated on our mother repeatedly...
Airbnb banned River Roberts after he accidentally spilled food on his host's sofa. Will he ever be able to book another rental on Airbnb? I recently stayed at an Airbnb in the United States. While I was there, I spilled food on the sofa. I talked to the host, and he said he would file a claim through Airbnb's insurance. I heard back from Airbnb, which said that after reviewing the available information on my Airbnb account and reservation, it had determined that my account should be removed...
What happened to Roberto Cusato's leg compression system after he gave it to UPS? Amazon doesn't have it, and it is still holding the $756 he paid for the product. I purchased a leg compression system on Amazon that was not what I was expecting. I returned the item almost a month ago via UPS, but Amazon has not received it yet. An Amazon representative told me I needed to wait two more weeks and would not promise me a refund. I am at a loss. This was an expensive item -- it cost $756 -- and I ha...
I'm worried about my sister. She is married with teenage children. She and her husband own a beautiful home on a pond. Three years ago she discovered an 80s "hair band" and started to see them once in a while. We would sometimes go together on weekends to listen to them, but after six months she began to go every Saturday night. I stopped going that often because I, too, have a family. Her other friends also stopped going, saying it was too much. So my sister went alone and found new friends....
Why didn't Jessica Radosevic get her $444 refund from the online travel agency Traveluro? Could it have something to do with the credit card dispute she filed? Last year, I booked a trip to Las Vegas through a site called Traveluro. My airline canceled the flight, and I could not get another flight, so I had to cancel my hotel reservation. I contacted Traveluro, and a representative agreed to cancel my reservation and give me a full refund. But the refund showed up in my account as "pending"...
