Make the McKenzie Connection!
Make the McKenzie Connection!
Sorted by date Results 1 - 14 of 14
A valve on my gas cooktop, which I bought through Sears, recently broke. A technician from Sears Home Repair showed up a few days later, diagnosed the problem, and placed an order for the parts. Sears required me to pay upfront for the parts and the subsequent repair once the parts showed up. The total came to $827. Sears ordered four valves. Two showed up but the other two were backordered. The backordered parts never arrived, and Sears unilaterally canceled the work order. I only found out...
Arjun Chhabra's Google Play account is frozen because the company suspects him of fraudulent activity. Can he recover the $115 he spent? I purchased $115 in Google Play gift cards to use in their app store. Google keeps flagging my account as fraudulent. Google asked for a bank statement, credit card statement or cell phone bill dated within the last four months, or a photo of the credit or debit card associated with my account. I've sent the information. Google then sends me a message that...
Julie Stupsker buys two wheelchair-accessible seats for a Bruce Springsteen concert. But the venue moves her seats and now, she can't see anything. Can she get a refund? I paid $3,000 for two wheelchair-accessible seats at a Bruce Springsteen concert recently. They were shown as seats 2 and 4 in the front row, next to the general admission pit. On the interactive seating map, the pit was behind the accessible seats and to the left of the accessible seats. The seats I bought were in the front...
Kathy Lathrop's new Whirlpool washer makes a loud sound during the spin cycle -- so loud, she's afraid her neighbors can hear it. Why can't the company fix the problem? Two years ago I bought a Whirlpool top-loading washing machine from Lowe's. The spin cycle creates a noise so loud it can be heard all through the house, and probably by neighbors. It is balanced correctly and load sizes and detergent are proper. I’ve had a Whirlpool-authorized technician out three times to fix the problem. On t...
Kenneth Stueben wants Sears to repair his Kenmore trash compactor. He's already paid $436 for the parts and labor, but now Sears can't do the job -- and it won't refund his money. Is that allowed? My Kenmore trash compactor stopped working late last year because the on-off switch malfunctioned. A Sears technician came to my home and said he needed to order a replacement switch. The total charge for the diagnosis, the part and the labor to install it came to $436. The technician asked me to sign...
Kathleen Sullivan has $4,000 in fraudulent charges on her Citi Costco Visa. Why won't Citibank help her? I've had 20 fraudulent charges on my Citibank account, and I need your help getting them removed. All of the charges happened six months ago and they were all for an online travel agency called Agoda. I immediately notified Citi as well as Agoda. Citi issued me a new card, but the fraudulent charges continued. It took four new cards before the charges stopped. The charges were all for hotels...
When Bret Taylor finds a cheaper gaming keyboard online, he asks Amazon if it will price-match. A representative says yes three times, but then the company refuses. Q: I recently went online shopping for a gaming keyboard. I found a SteelSeries APEX 7 Mechanical Gaming Keyboard for $159 on Amazon. I noticed that I could buy it elsewhere for about $32 less. I initiated an online chat with Amazon, asking if they would price-match. A representative told me three separate times, in writing, that Ama...
When Ticketmaster sells Nathaniel Meyer his Grateful Dead tickets, he believes he can resell them. But he can't. Is he stuck with them? Ticketmaster sold me tickets to Dead & Company: Dead Forever - Live at Sphere that did not indicate transfer or resale restrictions before sale while advertising another category of tickets for the same event that clearly stated that those tickets were nontransferable. The comparison of the two ticket categories side by side implied that the tickets I purchased...
Kathleen Sullivan has $4,000 in fraudulent charges on her Citi Costco Visa. Why won't Citibank help her? I've had 20 fraudulent charges on my Citibank account, and I need your help removing them. The charges happened six months ago, and they were all for an online travel agency called Agoda. I immediately notified Citi and Agoda. Citi issued me a new card, but the fraudulent charges continued. It took four new cards before the charges stopped. The charges were all for hotels in and around...
The mobility scooter Tom Kay orders from Amazon never arrived -- yet the tracking number says it's been delivered. Is his $2,650 lost, too? I purchased a mobility scooter last month from Amazon. The vendor contacted me through Amazon and said that the color I ordered was not available and asked if I would take another one. I told them no and to cancel the order. The vendor said they could not cancel the order. Then I received another response through Amazon that my scooter had shipped. I have...
PK Agarwal's new Samsung dryer is damaged during the delivery. But the company refuses to replace it. Find out why -- and how you can avoid a similar problem. I recently ordered a Samsung dryer and also paid for installation. Samsung delivered the appliance a few weeks later and supposedly installed the dryer. I say "supposedly" because when I got around to using the dryer a few weeks later, I discovered it makes a loud, clunky sound. I contacted Samsung support on the same day I discovered the...
None of Jacquelyn Smith's appliances work properly. Repeated visits by GE technicians have failed to fix the problems. What can she do? I ordered GE appliances during the pandemic, including a new range, refrigerator, and dishwasher. GE delivered them in February 2022. The range and refrigerator have malfunctioned since day one. The refrigerator froze food no matter what setting, and the range consistently burned and boiled food one notch above "low." I had three visits by GE technicians for...
When Grant Erwin tries to pay for parking at Seattle's waterfront, a website called ParkWhiz charges him $115 -- even though it claims his transaction didn't go through. Can he get a refund? A parking lot on Seattle's waterfront at the foot of Union Street ripped me off for over $115. When you park there, you have to go to a website called ParkWhiz and give them your credit card number. When I did that, the site told me very definitely the transaction did not go through. After repeated attempts,...
Carolyn Hoke has been waiting more than a year for her refund from American Queen Voyages for a canceled cruise. Why is it taking so long -- and how can she speed up the process? I booked a seven-night river cruise from St. Louis to Minneapolis with American Queen Voyages. But it was canceled in November 2022. I requested a full refund, but as of today, I have not received it. The American Queen Voyages representatives are very apologetic when I call them. I've escalated my request to the...
