Make the McKenzie Connection!
Make the McKenzie Connection!
Sorted by date Results 1 - 16 of 16
I'm trying to resolve a problem with my Uber One membership and recurring Uber Eats errors. I've been trying to cancel my Uber One membership. Uber wouldn't let me, so I disputed the charge with Amex, provided the documentation, and they gave me a credit. One month later when I urgently needed a ride, I discovered I was locked out of my account until I paid $99. After hours on chat with the customer service department, a representative told me to pay the $99, and then it would be credited back...
Robert Harris ends up with an Airbnb in a high-crime neighborhood after his first rental falls through. Does he have to accept it, or can he get a refund? I had a long-term Airbnb booked in Washington, D.C. But my host canceled. Airbnb helped me rebook another location with a slight discount. I was just checking the new area out a few days ago when I realized that it is in a really dangerous area, with super-bad murder and auto theft rates, as well as news articles mentioning my street by name....
After Iberia Airlines suspends Thomas Kush's $4,005 ticket credit because of security issues, the airline promised to restore his voucher. But it doesn't. How do you get the airline to do what it promised? I canceled a recent flight on Iberia Airlines, and the airline offered me a $4,005 ticket credit, valid until November 4. But when I tried to book a new flight, Iberia rejected the ticket voucher code. After several calls with their customer service, I received an email saying the voucher was...
Donna Wells-Boyle's expensive luggage was "destroyed" by Air Canada. Why won't it repair or replace her luggage? And how much does it owe her? Air Canada destroyed my Rimowa suitcase on a recent flight from Toronto to San Francisco. The airline instructed me to send the suitcase to a repair agent in Texas. The agent declared the suitcase unrepairable, despite the fact that they have no contract with Rimowa and no product expertise in that brand. Air Canada then offered me a choice of inferior...
Why is Sixt charging David Degagne an extra $513 for insurance on his car rental in Portugal And can he get his money back if he never asked for the insurance? Let's find out. I recently rented a car with Sixt through Auto Europe near Lisbon. A few days after I returned the car, I received a charge on my credit card for an extra $513. I was shocked by the amount. I was only expecting charges for the transponder ($17) and tolls ($20). The extras were for optional insurance. Sixt and Auto Europe...
When Joel Revill's ticket purchase on Iberia doesn't go through, a representative advises him to dispute the purchase on his credit card. But now he doesn't have a valid ticket. What should he do? I purchased a ticket from Boston to Madrid on Iberia Airlines through its website but didn't receive confirmation. When I called Iberia, an agent told me he couldn't see the purchase and advised me to dispute the charge with my credit card company, which I did a week later. On the same day, I received...
Air France owes Gilda Souza $23,577 after the airline canceled her flights during the pandemic, and then Souza mistakenly allowed her ticket credit to expire. Can she get a refund? In late 2018, I booked three flights on Air France through American Express for a trip in 2019. I had to cancel the flights and received a one-year ticket credit. I rebooked a 2020 flight to Europe through KLM, an Air France partner. However, in June 2020, KLM canceled the flight at the height of the pandemic. Air...
Saks Fifth Avenue refuses to accept a $10,854 gold ring as a return. The reason: The company says it's damaged. Is Thomas Gunderson stuck with this purchase? I ordered an Origami Crossover Ring In 18K Yellow Gold With Diamonds from Saks Fifth Avenue for $10,854. The ring was too large for my wife. She had it out of the box for literally two minutes. We returned the ring the next day. Saks received the ring, but they sent it back to us, saying it was damaged. We did not damage the ring. We are...
The Miraval Berkshires, an all-inclusive resort in Lenox, Mass., overcharges Dalia Hamzeh by $2,500. Now, it is refusing to answer her emails. How can she get her money back? I booked a weekend trip to the Miraval Berkshires, an all-inclusive resort in Lenox, Mass., in early September last year. It was my best friend's birthday, and my sister would initially join us. She could not make it, so I notified the hotel within the time allowed to modify my reservation without penalty. It would only be...
When Frontier Airlines fails to send Marcus Mann a confirmation for his airline ticket, he tries to find out what went wrong. After losing $583, he's not getting any closer to the truth. Q: I recently booked a roundtrip flight from Dallas to Denver on Frontier Airlines. On the same day, Frontier charged my wife's credit card $583. I never received a confirmation email. Frontier does not have a way to call anyone—there's no customer service phone number—so I emailed the airline. The next day, I r...
When Joel Revill's ticket purchase on Iberia doesn't go through, a representative advises him to dispute the purchase on his credit card. But now he doesn't have a valid ticket. What should he do? I purchased a ticket from Boston to Madrid on Iberia Airlines through its website but didn't receive confirmation. When I called Iberia, an agent told me he couldn't see the purchase and advised me to dispute the charge with my credit card company, which I did a week later. On the same day, I received...
A day before Satrupa Kagel's flight from Tokyo to San Francisco, she finds out American Airlines canceled her ticket. Is she on the hook for the $3,548 she had to spend for a last-minute ticket? I'm an American Airlines frequent flier, and I recently booked an award ticket with Japan Airlines, an American partner, from New Delhi to Haneda, Japan, and on to San Francisco. A few days before my flight, I called American Airlines to upgrade the Japan-to-U.S. leg to business class. Unfortunately,...
British Airways canceled Maureen Kelleher's flight from Cairo to Boston and rebooks her on a different airline. But it also downgrades her from business class to economy class. Is she entitled to a refund? I just completed a Road Scholar trip to Egypt. But on the trip home, British Airways canceled my flight four hours before its scheduled departure. My ticket on British Airways was in business class, but British Airways rebooked me on Egyptair in a leftover seat at the back of the plane in...
After Budget finds animal hairs in Bernard Sia's rental car, it charges him a $125 cleaning fee. But Sia doesn't have a pet -- and that's not the only problem. Budget charged my credit card a fee of $125 after finding animal hair in a rental car that I returned. I do not have any pets, and the people I stayed with on my trip to Austin, Texas, do not have any pets. I asked for a damage report. It is not clear how they determined that what they found was animal hair. Additionally, they made the...
Keith Dawe has been waiting for his refund from Expedia since 2020. But neither the online agency nor his airline can find the missing money. Where is it? I need help getting a refund from Expedia. I booked two roundtrip Air Transat tickets from Toronto to Paris through Expedia back in 2020. I had to cancel the flights. Under the refund rules during the pandemic, Expedia said I could get my money back. Expedia said it would process the refund in a matter of weeks. I waited a few months, but the...
After Elaine Simmons' flight reservation is lost, she pays an extra $1,796 to get to her NCL cruise. Why won't the cruise line help her recover the money? Q: I recently took a Western Mediterranean cruise with my family, which included flight arrangements made through Norwegian Cruise Line (NCL). On the morning before our scheduled departure, we tried to check in online, but the first leg of our flight was not showing up on the Delta Air Lines app. We contacted the NCL air department. A...
