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Articles from the 'Problem Solved' series


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  • AT&T canceled my phone by accident. Can you help me get back my trade-in credits?

    Christopher Elliott|Aug 8, 2024

    When AT&T cancels Jacob Flores' phone by mistake, he loses his trade-in credits. Now, he can't get them back. What should he do? AT&T canceled my phone by mistake, and I've lost my trade-in credits. The company fixed the problem and ended up crediting me for the full amount of the phone that had to be paid off. But I ended up paying off the balance of another phone. After all of this, the representative who helped me assured me that I would not lose my monthly trade-in credit as long as I didn't...

  • I can't see the baseball game! Can I get my money back from SeatGeek?

    Christopher Elliott|Jul 25, 2024

    Craig McAllister can't see most of his baseball games in Port St. Lucie, Fla. Does he deserve a refund from SeatGeek? I paid SeatGeek $524 for front-row tickets for a spring training game between the Mets and Yankees in Port St. Lucie, Fla. When I got to my seat, I was extremely disappointed. The view was almost completely obstructed by a large ESPN cameraman directly in front of me. He blocked 80 percent of my view. (I have a photo.) The game was completely sold out. We tried watching the game...

  • I returned my custom outfit to Afrikrea, but they kept my money!

    Jul 18, 2024

    When Alaina Chargois orders an outfit from an online marketplace called Afrikrea, she receives the wrong item. But after she returns it, the merchant doesn't respond -- and it won't refund her $230. What should she do? I ordered a custom outfit from Afrikrea, an online market that sells clothing, jewelry, art, and accessories. I received the shipment, but it wasn't the pattern I ordered and didn't fit. I contacted the seller, who did not respond until I sent an email that the return package was...

  • UPS didn't deliver my package on time. Can I get a refund?

    Mar 14, 2024

    Sue Maier's sister sends her luggage to London via UPS, but the package misses her by a day. Can she get her money back for the shipping costs? I'm hoping you can help me obtain a refund from United Parcel Service. It's for a shipping fee that my sister paid to UPS to send me a package containing the contents of a backpack that I accidentally left behind when she drove me to the airport to board a flight to London. My sister shipped the contents of the backpack to the address of my hotel in Lond...