American Airlines bumps Nicholle Acciarri from her flight, and a gate agent promises her $650 in compensation. But when she tries to collect, the airline changes its tune and offers a measly $250 credit. Is she entitled to the full amount they promised her?
George Meyer thought he had a deal for unlimited mileage on his month-long car rental in France. But when he returned the car just three hours late, Europcar slapped him with a bill for $650 in excess distance. Can a small delay really void an "unlimited" contract?
Tatsuyuki Morishita booked a "quiet" Airbnb in Toronto, only to be jolted awake by noise every night. An Airbnb agent promised a refund if he moved out early, but once he handed back the keys, the company tried to close the case with no refund. Can Morishita get Airbnb to honor its word?
Charles Marcus books two rooms at a Hampton Inn through Priceline, but the site cancels them without his permission. When he rebooks the same rooms, the price jumps by $360. Can he get his money back?
Holland America canceled my cruise because of a pricing error. Can it do that? After Holland America discovers a pricing error on a last-minute cruise, it cancels Cindy Woodring's ticket and asks for twice her original fare if she wants to keep her plans. She wants the cruise line to honor its original deal. Who's right?
He paid $2,369 for his cruise, but Princess canceled the reservation anyway Robert Battaglia books a Panama Canal cruise through a travel agent for $2,369, pays his bill on time, but then watches his booking disappear two days later. Princess claims he owes the cruise line money. Can he salvage his vacation?
My tour operator promised a price lock-and then broke it Michael Hughes thought he was being smart by paying for his European tour in full to lock in the price. But when his airline canceled his flight, his tour operator sent him a new bill for $670. Can a company really ignore its own price-lock guarantee because of an error?
Deborah Keck books an upgrade to a suite on a Princess cruise and receives a confirmation showing she "paid in full." But then the cruise line adds nearly $4,000 to her bill and threatens to cancel her trip if she doesn't pay. Can a company change the price after you've already settled the tab?
Why did Dollar charge me $1,858 for a car they didn't have?
Aaron McIntosh thought he was following the rules of the Avis Uber Partner Program until his bank flagged the rental company's aggressive billing as fraud. By the time he was able to explain the situation, Avis had repossessed the car and banned him for life. Can a consumer advocate get this driver back on the road?