William Hunt's Samsung projector breaks while still under warranty, but the company tells him it can't find the parts to fix it. Instead of a refund or a replacement, the manufacturer simply mails the broken device back to him and marks the file "completed." Can a consumer advocate break through this wall of silence?
Henry Dickson is trapped in a digital hall of mirrors after his iPad crashes and requires a backup restoration. Amazon's security system demands he approve a notification on an app he can't access. Can a loyal customer find a human at Amazon with the power to override a buggy algorithm?
Paul Clarke's GE Profile ice maker is broken, and despite eight attempts to fix it with an approved vendor, the company keeps re-sending the same damaged part. Now he's stuck with a $3,000 appliance that doesn't work. Is it time for a new machine?
Hugh Fuller buys the wrong warranty for his HP Pavilion laptop. The company promises a refund, but then sends the money to the wrong bank account. Now HP says the case is closed. Is it?
Tony Rogozinski thought he followed the rules when he called StubHub to cancel his Lady Gaga ticket listing. But when the site sold the tickets anyway and billed him $864, he found himself in a customer service loop that led nowhere. Can he get his money back, or is he stuck paying for a mistake he didn't make?
Alyssa Klenotich orders clothing but accidentally sends it to her old address. She quickly contacted the shipper, SpeedX, to ask it to return the package to Shein for a refund. SpeedX confirms the request but delivers the package to the wrong address anyway, leaving her $153 poorer.
Laura Bartholomew's new GE Spacemaker washer didn't just wash clothes-it also rocked, banged, and hit the walls like it was trying to escape her home. After five technician visits and 10 phone calls, the company dismissed her case because its experts couldn't duplicate the problem. Is it time for a replacement, or is she stuck at the laundromat forever?
Luke Gilbertson's dog, Stewie, falls ill after a Rover pet sitter allegedly leaves him unattended. Despite veterinary proof of a foreign object ingestion, Rover won't cover the veterinary bills. Is Gilbertson barking up the wrong tree?
After sustaining an injury, Andrew Greenman tries to return a pair of shoes to Amazon that he can no longer wear. Amazon promises him a refund in writing, but then reneges. Can a company do that?
Adriana Gores accidentally overpays her Comcast bill by nearly $5,000 and receives a prepaid debit card as a refund. When the balance mysteriously plummets to $82, she finds herself trapped in a customer service maze. Can she escape?